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Eastern Bank Business Team Specialist I in Lynn, Massachusetts

  • Serves as first line of response for all incoming internal Business Banking, Retail and Commercial Banking support calls within the Customer Service Center.

  • Accurately and expediently answers inquiries from internal customers on all types of new and existing business products and services.

  • Candidates will draw on a detailed knowledge base of Commercial, Retail and Business Banking products, services, policies, and procedures.

  • When necessary, enter quality Service Requests within Metavante’s ECM Customer Relationship Management system, tracking issue to resolution.

  • Relies on excellent verbal and written communication skills to fulfill client requests and to ensure customer satisfaction.

  • Keeps management appraised of any escalated service issues they should be aware of and assists Customer Service Center Management with department initiatives whenever possible.

Qualifications:

  • Associates Degree or related knowledge/skill base gained through experience required. Commercial and or Business Banking Relationship Administration

  • Computer/Keyboarding

  • Microsoft Office

  • Ability to work in a fast-paced call center environment

  • Associates Degree or related knowledge/skill base gained through experience required.

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