Massachusetts Veterans Jobs

HYBRID ONLINE BANKING SPECIALIST

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $21.00 - $23.00

• Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

• Short and long-term disability

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program

• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Lynn,MA.

2+ months of onsite training 8am-5pm then opportunity to go remote depending on performance and attendance.

Once remote your shift will require every Saturday 9am-3pm and 4 days during the week 8/5 hours shift between 7am-8pm

Description

• Provide outstanding service via phone and email to all online banking end users with outgoing personality and professionalism; successfully address customer questions and concerns.

• Provide a high level of customer service to all online banking end users.

• Provide support to online banking call volume for the customer service center

• Utilize strong written communication skills to reply to internal and external email inquiries in a timely and efficient manner.

• Serve as a service liaison between online customers of Eastern Bank and all third-party service providers.

• Process new online account set-ups and perform ongoing maintenance to existing online accounts.

• May be required to assist other areas of the call center on an as-needed basis.

Skills & Qualifications

• Minimum 1 year of customer service experience in a fast-paced environment (open to considering corporate settings, retail, restaurant, hospitality, etc.).

• Friendly, outgoing, positive, “can-do,” enthusiastic, motivated personality/attitude.

• Ability to articulate solutions in a demanding environment.

• Previous retail banking experience highly preferred but not required.

• Prior call center or high-volume phone environment experience required.

• Ability to troubleshoot technology issues and discuss/provide solutions to customers.

• Proven skills and experiences in organization, creative problem solving, multitasking, attention to detail, responsiveness/sense of urgency, deadline-driven, and professionalism.

• Excellent verbal and written communication skills (vocal and able to communicate effectively on a team) – strong writing skills are a must for customer email correspondence!

• Reliable and consistent weekly attendance.

• Computer proficiency including web navigation, typing skills, and internet terminologies (will be working in 10+ different systems daily).

• Outstanding customer service skills, empathetic, and customer-centric.

• Ability to make sound decisions independently.

• Ability to learn new concepts quickly and easily in an ever-changing environment

• Ability to recognize and resolve customer issues promptly, using courtesy and tact.

• High school diploma or GED.

Pay and Benefits

The pay range for this position is $21.00 - $23.00

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Lynn,MA.

Application Deadline

This position will be accepting applications until Dec 27, 2024.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.