Job Information
Eastern Bank Operations Specialist in Lynn, Massachusetts
The Deposit Operations Specialist in Time Investments is responsible for a variety of centralized processing and support of deposit accounts including Certificates of Deposit (CDs), Retirement Accounts and deposit account exception processing.
MAJOR RESPONSIBILITIES :
Perform functions within the Deposit Operations department including, but not limited to:
Provide time deposit/retirement account support, including:
Process IRA transaction requests in accordance with IRS regulations (rollovers, transfers, withdrawals, RMD set ups, deaths, beneficiary designation etc).
Review and perform quality control on IRA transactions completed throughout the bank to ensure accuracy in IRS reporting.
Assist in completing consumer tax year end reporting to ensure necessary documentation issued timely.
Perform certificate of deposit transactions including renewals, account closures and account maintenance.
Reconcile and remit customer tax withholding to state and federal treasuries in compliance with IRS regulations.
Assist in the account opening and maintenance of business-related account set ups.
Assist business lines with business sweep set up and maintenance.
Complete daily balancing of internal accounts
Assist in monthly and quarterly reporting for recon, campaign reporting, and retail tracking
Assist in annual projects such as B-notice and W8BEN recertification
PROBLEM SOLVING & DECISION MAKING :
Independent decisioning for minor and/or mid-level issues, ability to identify potential solutions for more complex or uncommon issues for approval recommendation. A strong understanding of IRS rules with respect to retirement accounts is needed to make decisions on Retirement account related activities. Firm understanding of various state and federal regulations associated with the various functions performed in Deposit Operations. Proactively involve resources from other departments and various bank systems to solve issues.
Education and Experience
High School Graduate with a minimum 3 - 5 years banking experience, preferably in operations and retirement account processing.
Skills/Knowledge
Posses the ability to perform in a fast paced, high demand, environment whilst balancing multiple priorities.
Excellent written, verbal, and interpersonal communication skills.
Proficient in Microsoft Office (Word, Excel, and Outlook).
Ability to work effectively in a team environment across all organizational levels, demonstrating flexibility, collaboration, and adaptability.
Capability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment.
Working Conditions
This is a hybrid role.
At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us. We are proud to offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement.
Eastern Bank is an Equal Opportunity Employer of women, people of color, LGBTQIA+, religion, national origin, citizenship, neurodivergence, age, Veterans, individuals with disabilities, or any other characteristic protected by law.
At Eastern Bank, we are dedicated to building a diverse, equitable, inclusive and authentic workplace. If you’re excited about this role but your experience doesn’t fully align with every qualification, we still encourage you to apply! You may be just the right candidate for this position or others across the company. Our Recruitment team is waiting to chat with YOU.