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General Electric Product Support Engineering & Readiness Director – F404/F414 in Lynn, Massachusetts

Job Description Summary

The Product Support Engineering Director role is responsible for leading a team that provides world-class technical and logistical support to customers in the operation, maintenance, and management of their GE powered F414/F404 fleets. Responsibilities will include but are not limited to: active leadership in

product safety and PCB process, enabling digital solutions to provide time customer inquiry responses, and support of Services Productivity projects for customer service agreements.

Job Description

These responsibilities include, but are not limited to:

  • Attract, retain, and develop product support engineering talent

  • Driving the overall planning, management/completion of all customer technical queries assigned

  • Giving technical presentations at fleet technical review meetings

  • Providing liaison/support on technical issues to internal organizations supporting our products

  • Leading/participating in resolution of technical issues/field failure investigations

  • Provide input on product improvements

  • Provide technical assistance to operators, maintainers and field service engineers in troubleshooting F414/F404 engine issues.

  • Further enhance the reputation of GE and the product in the field through superior technical support.

  • Participate as an active member on the F414/F404 Customer Teams working with Program Managers and Customer Support Managers.

  • Participate in NPI programs, representing the voice of the end customers, to enhance the performance, durability, maintainability, cost effectivity, and customer satisfaction for F414/F404 platforms.

  • Manage communication among internal organizations and customers to ensure effective product support and customer satisfaction.

  • Assist in developing technical procedures and technical solutions to address operator issues on the F414/F404 platform.

Qualifications/Requirements

  • Bachelor's Degree from an accredited college / university, Engineering preferred

  • Minimum of 5 years of experience in a product, customer support, or engineering position

  • Proven experience in Program Management

  • Ability and willingness to travel, as required

Desired Characteristics

  • Strong oral and written communication skills.

  • Strong interpersonal and leadership skills.

  • Demonstrated ability to analyze and resolve problems.

  • Demonstrated ability to lead programs / projects.

  • Ability to document, plan, market, and execute programs.

  • Established project management skills.

This role requires access to U.S. export-controlled information. If applicable, final offers will be contingent on ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.

Additional Information

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: Yes

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