Eliot Community Human Services Triage Manager- Emergency Services in Lynn, Massachusetts
Eliot is looking a Triage Manager to join our Emergency Services team. The ideal candidate would be independently licensed with excellent clinical and management skills as well as 3 years experience in an emergency and inpatient behavioral health services setting including two years in a supervisory position.
The mobile crisis program is a 24 hour 7 days a week program serving the needs of Lynn and over 13 surrounding communities. Our services are available to help individuals experiencing a mental health and/or substance abuse crisis. We provide crisis intervention and management, evaluation and assessment as well as treatment and referral to community supports.
Provide supervision and support to weekday and weekend triage staff maintaining documentation of all supervisory meetings.
Provide telephone crisis intervention, triage, counseling and referral in a professional and sensitive manner.
Plan for clinicians to be mobile, doing evaluations in the community and at on-site clinics, as much as possible.
Assign clinicians to conduct evaluations in a timely manner and provide supervision in the performance of their duties.
Maintain and review all crisis alerts each day and communicate alerts to the next shift.
Review each case with clinicians before disposition is made; ensure that the clinician conducts a thorough clinical assessment of the client and consults with an on-site or on-call psychiatrist when needed.
Collaborate with clinical supervisor in triage staff recruitment including interviewing, recommendation for hiring, firing, orientation and training of new staff.
Maintain current site-based directory of community resources including access numbers and protocols; list of payers; insurance company prior authorization numbers and protocols; detoxification centers; homelessness resources; and other such resource lists commonly utilized in Emergency Services and training manual for triage staff.
Support program goals and objectives including, but not limited to, maximizing a safe diversion rate, assuring clinical follow-up and collateral contacts with primary care physicians, inclusion of family/caretakers and collateral providers in crisis planning and intervention.
Ensure that clients are provided with the least restrictive, clinically appropriate interventions and that all appropriate community resources are utilized in the development of final disposition.
Participate in the administrator on-call rotation for the program
Schedule: Mondays - Fridays 8am-4pm with some evening and weekends as needed for supervision.
Computer Software Skills: Intermediate
Supervisory skills: Advanced
Communication Skills: Advanced
Clinical Skills: Advanced
- MA or better in Psychology
Licenses & Certifications