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Eliot Community Human Services Triage Manager- Emergency Services in Lynn, Massachusetts


Eliot is looking a Triage Manager to join our Emergency Services team. The ideal candidate would be independently licensed with excellent clinical and management skills as well as 3 years experience in an emergency and inpatient behavioral health services setting including two years in a supervisory position.

The mobile crisis program is a 24 hour 7 days a week program serving the needs of Lynn and over 13 surrounding communities. Our services are available to help individuals experiencing a mental health and/or substance abuse crisis. We provide crisis intervention and management, evaluation and assessment as well as treatment and referral to community supports.


  • Provide supervision and support to weekday and weekend triage staff maintaining documentation of all supervisory meetings.

  • Provide telephone crisis intervention, triage, counseling and referral in a professional and sensitive manner.

  • Plan for clinicians to be mobile, doing evaluations in the community and at on-site clinics, as much as possible.

  • Assign clinicians to conduct evaluations in a timely manner and provide supervision in the performance of their duties.

  • Maintain and review all crisis alerts each day and communicate alerts to the next shift.

  • Review each case with clinicians before disposition is made; ensure that the clinician conducts a thorough clinical assessment of the client and consults with an on-site or on-call psychiatrist when needed.

  • Collaborate with clinical supervisor in triage staff recruitment including interviewing, recommendation for hiring, firing, orientation and training of new staff.

  • Maintain current site-based directory of community resources including access numbers and protocols; list of payers; insurance company prior authorization numbers and protocols; detoxification centers; homelessness resources; and other such resource lists commonly utilized in Emergency Services and training manual for triage staff.

  • Support program goals and objectives including, but not limited to, maximizing a safe diversion rate, assuring clinical follow-up and collateral contacts with primary care physicians, inclusion of family/caretakers and collateral providers in crisis planning and intervention.

  • Ensure that clients are provided with the least restrictive, clinically appropriate interventions and that all appropriate community resources are utilized in the development of final disposition.

  • Participate in the administrator on-call rotation for the program

Schedule: Mondays - Fridays 8am-4pm with some evening and weekends as needed for supervision.




  • Computer Software Skills: Intermediate

  • Supervisory skills: Advanced

  • Communication Skills: Advanced

  • Clinical Skills: Advanced



  • MA or better in Psychology

Licenses & Certifications


  • LMHC


  • LCSW