Massachusetts Veterans Jobs

Call Center Scheduler

Date Posted: 01/23/2025

Requisition Number: 9212

Location: Commerce Place

Work Days: 8:00 am - 4:30 pm

Category: Clerical and Administrative Support

Department: Specialty Care Call Center

Job Type: Full time

Work Shift: Day

Hours/Week: 40

Union Name: SH Laborers 381

Under the direction of the Supervisor of the Specialties Scheduling Center department, specialties scheduler works in a centralized call center department. Specialties Scheduler will be responsible for various work queues in order to schedule both internal and external specialty appointments. Responsibilities include but are not limited to the scheduling of all specialty appointment referrals. Direct specialty appointments within CHA or CHA’s preferred providers/organizations.

Responsibilities:

● Verifying insurance details and informing patient of un-covered appointments

● Outreach to patients and external providers for scheduling purposes

● Scheduling patients for outpatient referral appointments

● Manage incoming calls by following department guidelines

● Resolve scheduling conflicts as they occur

● Accurately schedule patient appointments

● Answering phone promptly and courteously

Qualifications:

• High School Diploma/GED required

• Knowledge of health insurance required EPIC scheduling, work queue, and registration experience strongly preferred

• Professional telephone etiquette required.

• Experience with high volume calls and outreach strongly preferred.

• Strong administrative experience with superior attention to detail.

• The right candidate will be receptive to changes in processes, takes initiative, is a team player, and embodies a responsible attitude and work ethic.

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.

Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA.

Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality.

At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People.