Massachusetts Veterans Jobs

Call Center Scheduler

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Date Posted: 10/17/2024

Requisition Number: 8594

Location: Commerce Place

Work Days: Mon-Fri 8am-4:30pm/8:30am-5pm

Category: Clerical and Administrative Support

Department: Ancillary Scheduling Center

Job Type: Full time

Work Shift: Day

Hours/Week: 40.00

Union Name: CH Laborers 380

The Scheduler accurately schedules appointments for exams, testing and procedures by incoming calls, external faxed orders, outreach calls, google sheets, or work queues system wide, according to department policies and procedures. Adheres to all scheduling changes and updates to scheduling modules for all modalities. Monitor all scheduled appointments for accuracy. Obtains all necessary documentation to perform exams, requisitions, written orders, and referrals. Identifies the unique needs and implements appropriate interventions for the age-specific and department scheduling categories. Works to ensure a high level of customer service to all patients, clinics, physicians, and co-workers. Communicates any unusual scheduling situations or problems to the Manager, Ancillary Scheduling.

QUALIFICATIONS:

● High School Diploma

● 1+ years knowledge of multiple Epic department scheduling workflows

● 1+ years scheduling experience in a High Volume Call Center

● Experienced in interpreting test results

● 1+years knowledge of creating orders and attaching diagnoses

● Knowledge of EPIC Radiant

● Understanding of Referral Authorizations, Requisitions and Orders

● Customer Service experience and excellent customer service skills are critical.

● Qualified candidates must have strong medical scheduling experience for multiple ancillary departments

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.

Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA.

Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality.

At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People.