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State of Massachusetts Contracted Problem Resolution Program Coordinator in Malden, Massachusetts

PLEASE NOTE THAT PURSUANT TO MASSACHUSETTS GENERAL LAW, CONTRACTED EMPLOYEES ARE NOT PAID FOR THE TWELVE SCHEDULED HOLIDAYS, DO NOT RECEIVE ANY PAID, VACATION, PERSONAL LEAVE BENEFITS, OR CONTRIBUTE TO THE STATE RETIREMENT SYSTEM OR SOCIAL SECURITY. AS A STATE CONTRACTED EMPLOYEE, YOU MUST PARTICIPATE IN DIRECT DEPOSIT AND CONTRIBUTE TOWARDS THE COMMONWEALTH OF MASSACHUSETTS STATE ALTERNATE RETIREMENT PLAN, ("OBRA PLAN"). The Department of Elementary & Secondary Education’s Problem Resolution Systems is seeking a contracted or contracted post retirement employee to perform the following duties/essential duties: The unit mission is: “PRS ensures that students, families, school districts and other community members have easy access to information regarding their children’s education rights and options and access to a forum for the resolution of their disputes that is prompt, accurate and fair.” The duties required in this position include being responsible for staffing the Problem Resolution System office’s main phone lines and responding to messages received through the general correspondence mailbox providing technical assistance regarding interpretations of state and federal education requirements in regard to both special education and general education program requirements. Additional duties include review of notices and submissions to the Department by public school districts in response to various reporting and notification requirements. The contracted program coordinator will: Provide technical assistance and guidance to parents, advocates and school administrators on the implementation of regulatory requirements. Provide general information to callers regarding Department policies and general requirements for education. Make referrals as needed to other agencies and resources in order to assist the caller in finding needed information and resources. This duty typically represents approximately 65% of the work day. Reviewing and as appropriate approving public school district or Educational Collaborative submissions to PRS made pursuant to notification requirements. Example of this work may include: reviewing requests for waivers of age span requirements or class size notifications, reviewing submission of incident reports or restraint injury reports and flagging identified concerns for follow up, reviewing applications for Public Day program applications and requests for approval, reviewing Corrective Action Plans submitted by school districts in response to PRS findings of non-compliance for completeness and responsiveness to Department directives. This duty typically represents approximately 35% of the work day. Other duties as assigned. Preferred Qualifications: Qualified Candidates will possess professional experience including public and/or private school teaching and/or administrative experience, preferably in special education or relevant legal training or experience. The successful candidate will possess: • Self-Reflection – ability to practice self-reflection and self-correction to solve problems. • Strong interpersonal, communication skills – ability to communicate and work effectively with a wide range of constituencies in a diverse community. • Cultural competence – ability to learn and build on the varying cultural and community norms of students, families, school districts and other community members through awareness of one’s own cultural identity and views about difference. • Commitment to team mission and core values – ability to proactively support and uphold the team mission and core values (including acting with purpose, continuous improvement, collaborative teamwork, stewardship, learner-centered, equity and racial equity). • Fluency in a second language in addition to English is preferred The successful candidate will be able to demonstrate their ability to: • Communicate clearly, patiently and empathetically with members of the public and district administrators regarding their issues and concerns, and guide them to avenues of resolution including into the PRS complaint management system as appropriate; • Demonstrate skills in conflict resolution and de-escalation strategies including the ability to work effectively under pressure and stress. Professional experience, training or education in mediation, dispute resolution or conflict resolution is preferred; and • Possess the ability to organize and synthesize complex and diverse materials into clear statements, summaries and findings; • Be flexible and willing to learn new material as the legal environment changes and evolves, including the need to adapt in response to changing work practices as may be needed to improve office operation; • Work with a broad and diverse range of constituencies and a commitment to achieving cultural competence and implementing their duties in an unbiased and objective manner This is a part-time contracted position, 22.5 hours per week through June 30, 2023. Hourly rate range is base on years of experience and degree. Please include a cover letter with your resume. Questions regarding this posting or the application process should be referred to Maureen O’Brien at Maureen.T.O’Brien@Mass.gov Minimum Entrance Requirements: Applicants must have a Bachelor’s degree and/or at least four years of full-time, or equivalent part-time, professional educational experience in a specific or related content area, educational program/or service. Executive Order #595:As a condition of employment, successful applicants will be required to have received COVID-19 vaccination or an approved exemption as of their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for exemption. An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. *Job: Education *Organization: Department of Elementary and Secondary Education *Title: *Contracted Problem Resolution Program Coordinator Location: Massachusetts-Malden - 75 Pleasant Street Requisition ID: 220005V8

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