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Triangle Inc. Human Services Program Coordinator Broadway in Malden, Massachusetts

Position: Program Coordinator

Reports to: Site Manager

Hours: Full-time/Salaried

Location: Broadway

Tria ngle’s Expectation of Employee:

  • Adheres to Triangle Policy and Procedures

  • Acts as a role model within and outside Triangle Performs duties as workload necessitates

  • Maintains a positive and respectful attitude

  • Communicates regularly with supervisor about Department issues

  • Demonstrates flexible and efficient time management and ability to prioritize workload

  • Consistently reports to work on time prepared to perform duties of position

  • Meets Department productivity standards

    Essential Duties and Responsibilities: 

  • Supervises staff of Community Coordinators (Direct Support Workers) and leads the delivery of community-based employment and activities aligned with Community Based Day/Employment Supports models

  • Assists with the training and orientation of new staff for software systems, programming components, and program related logistics

  • Coaches staff to provide individualized support and problem solving for participants and their families

  • Provides monthly, one-on-one documented supervision with Community Coordinators; enforces attendance and progressive disciplinary procedures as necessary

  • Ensures and maintains proper staff to participant ratios; provides direct care as needed

  • Along with Site Manager, leads hiring process for Community Coordinators (Direct Support Workers)

  • Coordinates with Site Manager and staff to create and implement monthly schedules and employment schedules for program; solicits and provides feedback on a consistent basis to improve quality of services

  • Supervises groups of participants in a variety of settings including work sites, volunteer sites, recreational outings, and other community outings

  • Coaches Community Coordinators (direct care staff) on work sites, assessments, billing, etc.

  • Maintains and builds professional relationships with companies with supported employment sites

  • Stays abreast on current utilization of employment contracts and adjusts weekly schedules as needed

  • Carts out appropriate units via Penelope on a daily basis , and adds service notes

  • Networks and connects with community organizations to set up opportunities including volunteering/internships, employer tours, social/recreational, employment skills and independent living activities, all performed in the community

  • Assists with the development of new and engaging curriculum to meet program goals

  • Transports individuals to and from community activities/employment sites

  • Prepares or assists in the preparation of required assessments and reports (i.e., incident reports, safety assessments, progress summaries, etc.)

  • Intervenes in any unsafe interactions or behavioral incidents that occur to ensure individuals safety

  • Collaborates with staff and Site Manager to ensure quality service delivery

  • Provides regular checks-ins with staff and program participants to ensure services relate to individual’s goals, needs, desires & interests

  • Ensures 50% of programming occurs in the community

  • Positively represents Triangle to customers, family members, and community organizations

  • Other duties as assigned

    Primary Case Management Responsibilities:

  • Manages caseload of DDS, MRC, and private pay clients

  • Consults with Site Manager and staff to ensure consistent case management practices are followed

  • Collaborates with Site Manager and staff to write and submit appropriate ISP goals and to accurately track progress/identify challenges

  • Participates in ISP meetings with Department of Developmental Services, participants, and their families or other members of their support team as needed

  • Ensures 98% of ISP documents are submitted on-time and 80% of ISP goals are met

  • Monitors participant attendance and proper billing of services in Penelope database daily

  • Participates in agency wide committees and initiatives as assigned

  • Attends monthly case management meetings as requested

  • Takes direction from Site Manager to collect accurate data as needed for ISP’s, behavior plans, monthly progress notes, etc.; trains staff as appropriate

  • Checks and ensures completion of ISP, behavior, and other data; follows up as appropriate

  • Serves as backup quality check for monthly billing, client payroll, and other appropriate information

  • Other duties as assigned

    Other Responsibilities:

  • Meets monthly with Site Manager for supervision

  • Participates in biweekly team meetings

  • Participates in identified training and professional development opportunities

  • Assists or prepares documentation for Human Rights Committee review as needed

  • Knows and adheres to all safety policies and emergency procedures

  • Assists with or leads intake process for new participants and completes all required consents/assessments in Penelope database

  • Completes monthly progress notes and responds to alerts in the Penelope database

  • Prepares and submits Incident Reports and ISP documentation via HCSIS as needed, and notifies Site Manager and other appropriate parties

  • Proactively communicates with families and funding sources

  • Reports progress and issues to Site Manager on a regular basis

  • Guides staff through accidents related to toileting, physical or medical needs as needed

  • Participates in 1:1 meeting with individuals on caseload as needed

  • Acts as a liaison to residential staff, families, therapists, and funding agencies to ensure continuity of supports

  • Participates in APLT meetings and Safety Committee; updates team as necessary

  • Other duties as assigned


  • High school diploma or equivalent

  • Bachelor’s Degree in related field preferred; may substitute with combination of prior experience/credentials

  • Direct care experience required

  • One to two years in a supervisory role and/or case management preferred

  • Willingness to cold call companies/businesses/organizations to create volunteer and employment opportunities

  • State/Federal background check

  • Massachusetts Driver’s License and clean driving record

    Language Skills

  • Ability to read, analyze, and interpret documents. Ability to respond to common inquiries or complaints from regulatory agencies, or family members.

    Americans with Disability Specifications

    Physical Demands:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands and finger s to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

    Work Environment:

    The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.