Job Information
South Middlesex Opportunity Council Program Advocate in Marlboro, Massachusetts
SUMMARY
Oversee shelter operations during working hours while maintaining a safe and secure environment.
PRIMARY RESPONSIBILITIES
Be alert to shelter surroundings and be responsive to any issues that occur during each shift.
Maintain the safety of clients and staff during each shift
Check with other staff and read log for information pertinent to previous shift
Maintain appropriate logs and files for each shift.
Report problems and rule infraction to Program Director through written log. Report emergencies immediately to appropriate supervisor.
Attend regular staff meetings and participate in appropriate trainings.
Treat each guest wit dignity and respect, maintain guest confidentiality and establish appropriate boundaries with clients.
Ensure rounds are done every 15 mins.
Other duties as assigned.
Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
Attend & participate in team meetings as requested and communicate effectively with clients and staff in other areas.
Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
Other duties as assigned.
KNOWLEDGE AND SKILL REQUIREMENTS
Minimum 2 years’ sobriety
CPR and First Aid Certified
Demonstrated sensitivity to the needs of the low income
Excellent interpersonal skills
Ability to respond in crisis situations
Knowledge of substance abuse and mental illness preferred
Basic computer skills to maintain trainings as assigned.
ORGANIZATIONAL RELATIONSHIP
Directly reports to Program Director.
Direct reports of this position are none.
PHYSICAL REQUIREMENTS
Ability to ascend and descend stairs.
Ability to lift 50 lbs. or more.
WORKING CONDITIONS
As part of the responsibilities of this position, the Program Advocate will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.
We are an equal opportunity employer committed to diversity in the workplace
Flexible Schedule