Danaher Corporation Customer Service Associate in Marlborough, Massachusetts
Help us improve access to life-changing therapies that can transform human healthWe are Cytiva, a global provider of technologies and services that advance and accelerate the development and manufacture of therapeutics. Formerly part of GE Healthcare, we have a rich heritage tracing back hundreds of years, and a fresh beginning since 2020.Our customers undertake life-saving activities. These range from fundamental biological research to developing innovative vaccines, biologic drugs, and novel cell and gene therapies. Our job is to supply the tools and services - the pots, pans, soups and sauces - they need to work better, faster and safer, leading to better patient outcomes.We are looking for a Customer Service Advocate to work with our expert Customer Service team of over 100 employees across the world. Do you have a passion for Customer Service? Then we would love to hear from you.What you’ll do
Provide excellent service for customers across segments as applicable
Receive orders from customers and manage them in line with company policy and systems, following through to shipment, ensuring a quality of service.
Establish close relationships with customers, commercial partners, and other departments to gain their trust and understand your impact on customers and service levels.
Respond to customer inquiries (email/phone) in a timely and professional manner providing knowledge and accurate information to customers.
Develop solid product knowledge and a strong understanding of the Supply Chain.
Who you are
Outstanding communication skills, both written and oral
Experience in customer service or a customer facing environment
Competent with various systems including Microsoft Office
Keen sense of time management and attention to detail
Strong in prioritizing tasks and excellent organizational skills
A calm and analytical approach to problem solving
A bachelor’s degree is preferred
Who we areWhatever your role, we bring purpose and challenge into our everyday work. If you are driven to make the world a better place thanks to science and medicine, you’ll feel right at home here. If you’re flexible, curious and relentless, you’ll belong. If you are excited about a global culture, this can be the place to further your career.Want to know more? Experience life at Cytiva on our Careers website, Instagram channel and LinkedIn page!Cytiva is a 3.3 billion USD global life sciences leader with nearly 7000 associates across 40 countries who are dedicated to our mission to advance and accelerate therapeutics. As a trusted partner to customers that range in scale and scope, Cytiva brings efficiencies to research and manufacturing workflows, ensuring the development, manufacture and delivery of transformative medicines to patients.Cytiva is part of the Danaher family of companies, a global science and technology innovator committed to helping customers solve complex challenges and improving quality of life around the world.
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here.
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