Massachusetts Veterans Jobs

Customer Service Representative - Marlborough, MA (Hybrid)

Marlborough, MA, United States

Our PURPOSE—to enable healthier lives everywhere, every day—is driven by a PASSION to become global champions for women’s health. We succeed by fulfilling our PROMISE to bring The Science of Sure® to life through product quality, clinical differentiation, customer relationships and our team’s talent and engagement.

Our Purpose is simple: to enable healthier lives everywhere, every day. Toward this end, we offer clinically proven products designed to detect, diagnose, and treat disease and other health conditions that primarily affect women—earlier and more accurately than ever to provide ever greater certainty and peace of mind. This focus has fueled our long track record of innovative medical breakthroughs across many therapeutic areas—breast health, cervical health, body composition, gynecologic health, perinatal health, skeletal health and sexual health—touching the lives of more than 230 million women around the world every year. In fact, as global champions for women’s health, no company in the world has done more to fight cervical and breast cancer than Hologic—and we will continue to challenge ourselves to ensure that future generations of women have access to our life-saving innovations.

Looking a full time Customer Service Representative to join our growing business! We are looking for an enthusiastic, eager candidate who will provide unprecedented support to our external Customers along with our Surgical Sales team.

This candidate will serve customers by providing order confirmation, product and pricing information along providing resolution in the event a credit, rebill or return is required. Additional support will be provided to the sales organization by providing valuable Customer information; enabling them to best serve their Customers. Continuous improvement is a crucial element to enhancing the Customer experience. You will partner with neighboring internal teams to challenge the status quo and develop new growth opportunities.

What To Expect:

• Enter fax, phone, and email orders for the Surgical division into Oracle Order Management

• Respond to customer inquiries via phone, fax and email including edits to existing orders, proof of delivery, order status, sales contact, invoice information, etc.

• Manage online store, istore registration and inquiries

• Ensure all auditing requirements are met via sales order acknowledgement or documentation attachments within the order, including necessary approvals, customer contact information

• Work closely with the local sales support representative on order status and other Customer related inquiries

• Collaborate with internal partners such as Ecommerce, Marketing, Strategic Contracting, tech support and Sales Support for new product launches, promotions and training to provide valuable feedback for continuous improvement

• Track phone inquiry trends to identify opportunity to reduce traffic and improve order, shipment through delivery experience

• Assist with other adhoc projects or departmental tasks as assigned

• Maintains customer records by updating account information

• Resolves order management related problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

• Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs

Education:

• High School Diploma AND 1-2 years previous Support Service experience in a fast paced setting.

College Degree preferred

Skills

• Ability to deliver Superior Customer Service utilizing problem solving and conflict resolution strategies

• Must have quality focus, attention to detail and the ability to analyze information to drive solutions

• Highly proficient using a PC, the internet and MS Office applications especially Outlook

• Experience being in a call queue, and entering purchase orders into an order management system

• Oracle or Salesforce

• Demonstrates the ability to communicate clearly and concisely, both orally and in writing

• Must be able to demonstrate good time management and organizational skills, including the ability to multi-task

• Positive, can-do attitude and the ability to work successfully in a team environment

• Flexibility with regard to schedule during quarter end, or peak volume times is required

• Punctual, regular and consistent attendance

Why join Hologic?

We are committed to making Hologic the destination for top talent. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career.

From a benefits perspective, you will have a access to benefits such as medical and dental insurance, ESPP, 401(k) plan, vacation, sick leave and holidays, parental leave, wellness program and many more!

The annualized base salary range for this role is $41,000-$61,000 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand.

Agency and Third-Party Recruiter Notice:

Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition, Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.

Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.

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