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Kelly Services Customer Service Representative in Marlborough, Massachusetts

Kelly Services is currently recruiting for a Customer Service/ Contact Center Representative for one of our top clients in Marlborough, MA!

Position Overview:

Business requires a knowledgeable Customer Service Specialist to support and help deliver business results while providing a positive customer experience. We operate in a dynamic environment and a highly competitive marketplace. This requires knowledgeable yet rapid response to customer requests from the Customer Service Specialist.

Pay: $16.25/hr.

Responsibilities:

  • Manage customer orders through Customer Service work processes and systems

  • Maintain a thorough knowledge of the businesses’ products, businesses, applications, and service offerings

  • Strengthen customer experience through solid relationships, understanding customer needs and gathering market intelligence

  • Coordinate activity at assigned customer accounts, proactively address issues and implement solutions, Identify and deliver value added services to our customers

  • Proactively provide differentiated services to our customers by thorough understanding of our service offerings

  • Differentiate between customer requirements and business capabilities; choose the best/cost effective solution

  • Support commercial strategies for customers across multiple businesses.

  • This position works with, but not limited to, demand and supply planners, market segments, site plants, warehouses, regional contacts, carriers, and financial contacts to meet customers’ needs while maintaining quality standards.

  • Responding to customer inquiries and complaints utilizing the various Business Unit tracking systems, issuing credit/debit memos, and monitoring sales orders through the order fulfillment process.

Qualifications:

  • Minimum 1 year customer service experience

  • High School Diploma

Please apply to this posting or email your resume to melanie.behan@kellyservices.com for immediate consideration!

Why Kelly ® ?

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

About Kelly ®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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