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AAA Northeast Lead Sales and Service Representative in Marlborough, Massachusetts


Jump-start your career withAAA Northeast!

Take your sales and customer service skills to the next level by joining our branch team! OurLead Sales Associateis a fantastic steppingstone role for candidates who want to grow and learn in a team environment! Our team enjoys fantastic benefits: best-in-class health plans, company matching 401(k), free AAA membership, vacation, holiday and sick pay, competitive salary, incentives and MORE! Make a difference in our members’ lives while enjoying a flexibledaytimeschedule!

OurLead Sales Associates assist with selling and promoting our diverse membership benefits, build strong relationships and provide exceptional service to our members and potential members. AAA is more than Roadside Service & Towing, we offer Insurance and Financial Services, Tour & Travel booking and amazing Discounts!

The role acts as functional Lead in the branch, using independent judgment, makes decisions and exercises appropriate authority to resolve problems; provides sales and service to members in the areas of reservations, membership and other branch products and services, including providing registry services where applicable. Achieves assigned minimum standards for sales and referrals for recommending Club products and services. Acts as leader in the branch, providing functional assistance to counselors as necessary; handles more complex member service issues, demonstrating relationship building skills; resolves problems with Five Diamond Service, focusing on protecting the AAA brand legacy. Develops comprehensive knowledge of products and services offered by AAA Northeast.

Compensation: Earn up to $20.60 per hour (includes incentives and bonus) along with full benefits


Our Lead Sales Associates in our Branch locations promote the sales of primary and associate AAA memberships, counsel potential members on benefits of AAA members, including AAA Premier, Plus, AAA credit card program and other branch promotions; makes any changes on existing memberships and assists members with membership problems.

Assists members with RMV/DMV services (where applicable), passport photos, foreign currency, theme park tickets, entertainment tickets, travel needs, car rentals, accommodations and points of interest; provides AAA publications and other materials to members; makes hotel, car, bus and ferry reservations for members; counsels and books members special packages/city tours or travel promotions.

Performs other job related duties as required.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described.


Education/Licenses/Certifications:High School diploma or GEDExperience:2-4 years of Customer Service experience or equivalent experience in another field is required

(Key Holders and Senior Tellers have transferrable skills)AAA Northeast is driven by the diverse talents, skills, passions and expertise of our team. We’re continuously expanding and redefining our innovative products and services to create the best experiences for our members. As we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.

*COVID-19 Update

The continued health and well-being of our AAA Northeast employees and members is our top priority. We have remained diligent and continue to follow state guidelines as well as best practices as recommended by the CDC and other experts. Our employees receive training on safety and wellness protocols and participate in daily health screening. Companywide, we have implemented mandatory face coverings for our employees and members, social distancing, frequent hand washing and sanitizing, additional cleaning measures, plexiglass shields in member facing areas, as well as company provided Personal Protective Equipment (PPE).

Rest assured; we have developed an industry-leading Risk Management program designed to protect our most valued asset, our loyal employees.

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Job LocationsUS-MA-Marlborough

ID 2021-4872

Category Customer Experience

Type Full Time Employee

Employment Type Regular Employee - (REG)

Work Schedule Monday-Friday 8:45am-5:15pm