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RTX Corporation Mission Assurance Lead/Customer Quality Engineer, Marlborough, Mass. (HYBRID) in Marlborough, Massachusetts

Date Posted:



United States of America


MA801: Marlborough, MA 1001 Boston Post Road Building 2, Marlborough, MA, 01752 USA

Position Role Type:


Resilient Navigation Solutions is looking for a Customer Quality Engineer (CQE) to execute quality initiatives and manage processes to deliver compliant systems and specific customer quality flow down requirements throughout program lifecycles.

The CQE is responsible for supporting programs ensuring that Mission Assurance (MA) technical requirements are developed using approved development processes and procedures.

The selected professional will coordinate with MA and program management in the creation and tailoring of existing planning to administer customer and internal quality requirements to the program teams and supply base.

The Mission Assurance Lead (MAL) is responsible for leading a cross product team of MA Engineers.

Key Responsibilities include:

  • The ability to lead, coach and mentor others in routine settings and difficult situations.

  • Represent Mission Assurance (MA) on a Program Area or Product Line leadership team and/or capture teams.

  • Leverage MA best practices to influence business decision makers to assure efforts are properly focused on customer care-abouts and requirements associated with mission success.

  • Communicate program goals, objectives, requirements and customer feedback to all MA disciplines, cross-functional program teammates and supply base to assure alignment.

  • Provide program direction to assure quality tasking is accomplished within budget, on time and as defined in program planning.

  • Define and analyze MA metrics.

  • Establish customer relations and process and validate customer corrective action requests.

  • Assess impact of potential customer escapes.

  • Co-chair Program Area or Product Line Corrective Action Board (CAB) to meet measures and metrics from leadership reviews.

  • Ensure independent reviews and assessments of program performance are performed, including independent technical assessments of systems engineering, Quality Assurance (QA), lessons learned, technology, production and programmatic (cost, schedule, and risks) practices assuring Quality management System (QMS) processes are defined and implemented.

  • Lead MA teams in performing to expectation and mentoring individuals in talent enhancement and new systems and processes including:

  • CORE

  • APQP

  • Use of Stages

  • Act as the voice of the customer to independently assure mission success.

Relocation assistance is not available.

Qualifications/ Experience Needed:

  • Minimum of 8 years of experience in Quality, Engineering, Operations, and/or Program Management.

  • Typically requires: A University Degree or equivalent experience and minimum 8 years prior relevant experience, or An Advanced Degree in a related field and minimum 5 years' experience.

  • Ability to collaborate with program leadership team members to develop practical solutions to complex problems.

  • Experience in predictive and proactive measures and metrics assessments and leading actions to improve performance or mitigate problems.

  • Experience in program pursuit and capture and completion of Basis of Estimates (BOE).

  • Experienced in Earned Value Management, Cost Account Management, and Risk and Opportunity Management.

  • Ability to travel as needed to support business needs (not expected to exceed 10% of time).

  • Active secret clearance or ability to obtain Secret SAP/SAR security clearance within a year of start.

  • Strong written/verbal presentation skills.

  • Proficiency in Microsoft Office Word, Excel, and PowerPoint.

  • The ability to obtain and maintain a U.S. government issued security clearance is required.

U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.

  • Must be capable of obtaining a US Department of Defense (DoD) security clearance. Candidate selected will be subject to a government security investigation/reinstatement and must meet eligibility requirements.

    Preferred Qualifications:

  • ASQ Quality Certification.

  • Application and adherence to Quality Management Systems IS0 9001 and AS9100.

  • MA Cert MAL Level 3.

  • Prior experience in the Aerospace or Defense industry.

  • Practical knowledge of systems engineering, reliability and system safety requirements.

  • The ability to maintain positive relationships with program management, cross-functional program leadership, suppliers, customers and government representatives.

  • Experience in supporting External and Internal Quality System or Product/Process audits.

  • Experience with IPDS/gating or program phasing (nonrecurring/recurring activities).

  • Experience with Material and Failure nonconformance review boards (MRB/FRB).

  • Experience in leading teams in performing to expectation and mentoring individuals in talent enhancement.

    Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.


This role is also eligible for the Re-Empower Program. The Re-Empower Program helps support talented and committed professionals as they rebuild their capabilities, enhance leadership skills, and continue their professional journey. Over the course of the 14-week program, experienced professionals will gain paid, on-the-job experience, have an opportunity to participate in sessions with leadership, develop personalized plans for success and receive coaching to guide their return-to-work experience. Upon completion of the program, based on performance and contributions participants will be eligible for a career at RTX.

Minimum Program Qualifications

  • Be on a career break of one or more year at time of application.

  • Have prior experience in functional area of interest.

  • Have interest in returning in either a full-time or part-time position.

Diversity drives innovation: inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.


Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

Apply now and be part of the team that’s redefining aerospace, every day.

The salary range for this role is 96,000 USD - 200,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.