Softworld Mortgage Operations Specialist in Marlborough, Massachusetts
Mortgage Operations Specialist
Employment Type: Perm
Job Number: 233157
Project Scope:For this position, we are looking for someone with systems administration experience as we are currently working on a project for a major software conversion for our mortgage origination software.
Subject Matter Expert with Mortgage LOS / POS. Add/Change/Remove access, products, fees, guidelines and documents. Stay on top of new regulations and company objectives. Be a driving force in upgrades/conversions.
Onboard new mortgage employees ensuring a consistent experience.
Partner with vendors for implementations, maintenance and enhancements. Ensure compliance with member facing documents.
Ensure the call monitoring system is accurately maintained and adjusted as needed.
Establish project communications, monitoring and control mechanisms to ensure status and issues are reported to business lead, executive sponsors, and senior management on a timely basis.
Prepare periodic status reports to management as requested. Create and implement support transition plans to ensure new products and features have documented support processes in place prior to release.
Lead testing efforts and ensure issues are identified, tracked, reported and resolved in a timely manner.
Coordinate with mortgage department staff and leadership team to implement special projects, incorporates program testing and system maintenance.
Perform analysis of the mortgage portfolio and pipeline management. Maintain, create and verify reports to ensure integrity of data and support strategic and operational decision making for the leadership team.
Collaborate with internal departments and external vendors to facilitate seamless coordination among all parties in a professional manner.
Assists in audit requests from senior management.
Must be able to work within a team environment as well as an individual contributor.
Assist with the development and enhancements of department efficiencies.
Perform other job-related duties as assigned by Managers(s).