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Danaher Corporation Operations Lead in Marlborough, Massachusetts

Be part of something altogether life-changing.

Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40 countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term.

Cytiva is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

What you’ll do!

  • Act as the Operations Lead and key partner to our Global Customer Service organization, ensuring up-time and continuity of processes across the entire Global Customer Service portfolio

  • Act as the Subject Matter Specialist for Global Customer Service and drive continuous improvement across the Order-to-Cash and wider Global Customer Service processes

  • Collaborate with key partners to share and evolve standard methodologies, difficulty and execution of daily operations

  • Champion simplification and continuous improvement, supporting the wider Global Customer Service team on the journey to a best-in-class customer experience

  • Support the design and embedding of operational metrics across Global Customer Service to supervise and improve our day-to-day operational capabilities

Who you are!

  • Bachelor's degree required.

  • 3+years experience in customer service, finance, supply chain and/or related area.

  • Strong operational and continuous improvement experience with a focus to drive productivity and process up-time.

  • Demonstrated leadership experience from working with global and cross-functional teams.

  • Strong analytical and problem-solving skills, with ability to translate complex business processes and user requirements into clear and action focused project plans.

  • Strong communication and Influencing skills to drive partner management/rapport.

Preferred Qualifications:

  • Experience from working with established process improvement toolkits, e.g LEAN, Six Sigma, FastWorks, Agile

We offer comprehensive benefits like Medical, Dental, Vision and matching 401K.

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we’ll empower you to push the boundaries of what’s possible.

We help you realize your life’s potential with a competitive benefits package. At

Danaher, we provide a suite of benefits to support your physical, financial, and emotional wellbeing. Speak with your recruiter or hiring manager to learn more about country-specific offerings.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 202-419-7762 or e-mail applyassistance@danaher.com to request accommodation.

If you’ve ever wondered what’s within you, there’s no better time to find out.

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at 202.419.7762 or applyassistance@danaher.com to request accommodation.If you’ve ever wondered what’s within you, there’s no better time to find out.

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