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State of Massachusetts Performance & Quality Improvement Specialist in Marlborough, Massachusetts

The Office of Local and Regional Health (OLRH) is seeking a dynamic and experienced public health professional to provide effective, strong, and accountable leadership of quality improvement and evaluation functions to assure that local public health operations are integrating all aspects of the Performance Standards. The Performance & Quality Improvement Specialist will collaborate with OLRH staff, leading the development and implementation of all Quality Improvement technical assistance provided to Local Boards of Health (LBOH), including evaluation of progress towards the utilization and implementation of the Performance Standards, and assisting with the collection, integration, and analysis of assessment data. This position assists in directly evaluating local public health capacity to meet Performance Standards, scaling up a technical assistance infrastructure that increases the ability of local public health to meet the standards, and enhances the quality improvement skills of LBOH, while incorporating the principles for racial equity developed by DPH. The Performance & Quality Improvement Specialist is passionate about helping local public health using quality improvement strategies to meet performance standards and increase organizational efficiencies. The position will lead the day-to-day project oversight of program development support and quality improvement technical assistance, that will enhance LBOH ability to develop and meet systems change goals. Using data from capacity assessments and working with a quality improvement lens, this position will plan with OLRH staff, and internal and external partners the development of a roadmap for LBOH achieving various stages of the performance standards. The position requires a high degree of autonomy and creativity and must be able to work in a rapidly changing environment. Additionally, this position will foster a Quality Improvement culture at OLRH and ensure that OLRH maintains strong relationships with all DPH Quality Improvement programs and follows DPH Quality Improvement policies. The Performance & Quality Improvement Specialist supports OLRH in its efforts to implement the goals and objectives outlined in the Blueprint for Public Health Excellence by the Special Commission on Local and Regional Health. Specifically, this position will work on one of the six recommendations: supporting local and regional health with implementing and achieving performance standards. The Blueprint defines the detailed roadmap of recommendations to support and inform the development of a major statewide initiative to build a local public health infrastructure. The position will provide technical assistance through the development and implementation of customized action plans for the LBOH across the Commonwealth. The position advances this mission by leading change management strategies to strengthen the local public health infrastructure and increase access to equitable public health services statewide. The Office of Local and Regional Health acknowledges the history of structural racism and its impact on health. We are committed to improving the quality of life for all Commonwealth residents while eliminating inequities that impact the lives of communities of color who are disproportionately affected by conditions leading to poor health outcomes. The Performance and Quality Improvement Specialist will be part of the Office’s vision of implementing strategies that ensure the Office’s work, policies and programs are inclusive and equitable for all. The position must integrate health and racial equity principles throughout OLRH’s Performance Standards technical assistance at the state and local level to recognize and address the disparate health outcomes for marginalized populations.* * _Duties and Responsibilities (these duties are a general summary and are not all inclusive):_ _Performance Standards Roadmap Development_ * Lead the project management to develop a strategic roadmap to achieve the performance standards and provide support to local and regional public health to achieve these standards. * Maintain liaison with various private, local, state, and federal agencies and others in order to exchange information and/or to resolve problems specific to the performance standards. * Provide technical assistance to local and regional public health on achieving the performance standards.* * _Performance Standards Improvement Implementation_ * Support OLRH in the creation of an assessment framework and analysis plans for public health shared services arrangements. * Support the creation of a data management tool to guide the development and implementation of performance standards data collection phases. * Utilize Lean Six Sigma methodology tools to target organizational efficiencies while integrating a performance improvement system into the performance standards. * Develop and implement quality improvement initiatives for meeting the performance standards with the long-term goal of meeting the evolving requirements for achieving future phases of the performance standards. * Work and strategize with vendors for the capacity assessments as it relates to local and regional health achieving the performance standards. * Support the development of customized action plans with each public health shared services arrangement. * Integrate racial and health equity in the implementation of the Performance Standards.* * _Required Qualifications:_ * Ability to balance the needs, demands and implementation of macro and microsystems related to public health and quality improvement. * Experience creating streamlined systems and approaches to improvement projects. * Experience in supporting program development and providing technical assistance. * Experience developing and implementing workplans, project/program tracking tools and supporting systems change. * Strong organizational skills, including the ability to maintain accurate records. * Ability to anticipate and prioritize urgent items and use sound judgment. * Able to exercise discretion in handling confidential health information. * Capacity to prepare and use charts, graphs, and tables. * Exceptional oral and written communication skills. * Strong interpersonal skills coupled with a demonstrated commitment to establishing and maintaining constructive and supportive working relationships with others through effective communication—coupled with the ability to engage, seek out and value the input of diverse partners. * Understanding and commitment to diversity, cultural competence, and cultural humility, as well as the social determinants of health related to health and racial equity. * Proficient in working both independently and in a team-oriented, collaborative environment. * Commitment to working in a dynamic, diverse, and rapidly evolving work environment. * Demonstrated proficiency in: Microsoft Office applications (Word, PowerPoint, Excel, Outlook, Teams), SAS and REDCap. _Preferred Qualifications:_ * Experience leading and implementing strategic planning efforts and championing change management. * Knowledge of and experience implementing the principles and practices of quality improvement and program evaluation. * Knowledge of the local and regional public health system, including the Municipal Boards of Health. * Certification in Lean Six Sigma methodology, black belt certification preferred. * Strong leadership, project management and time management skills. * Experience organizing, leading and balancing multiple long term multi-year projects simultaneously. __ _About the Department of Public Health:_ The mission of the Massachusetts Department of Public Health (DPH) is to prevent illness, injury, and premature death, to assure access to high quality public health and health care services, and to promote wellness and health equity for all people in the Commonwealth. We envision a Commonwealth in which all people enjoy optimal health. Massachusetts ranks among the healthiest of states according to comparative analyses, but we face numerous challenges, including chronic and infectious disease, substance abuse, violence, preventable hospitalizations, and health disparities. DPH coordinates programs and policies to address specific diseases and conditions and offer services to address the needs of vulnerable populations. We also develop, implement, promote, and enforce regulations and policies to assure that the conditions under which people live are most conducive to health and enable people to make healthy choices for themselves and their families. We license health professionals, healthcare facilities and a variety of businesses that impact public health. We operate the state laboratory and four public health hospitals. We monitor health status and manage vital records including births, marriages and deaths. We educate people about public health issues and work closely with local boards of health and community partners to identify and solve public health problems. More information can be found at:* MA Department of Public Health __ __ * _Pre-Hire Process:_ A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website. If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the ADA Reasonable Accommodation Request Form* * For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800- 510-4122 Ext. #2 First consideration will be given to those applicants that apply within the first 14 days. MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) four years of full-time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, and (B) of which at least one year must have been in a supervisory capacity, or (C) any equivalent combination of the required experience and the substitutions below. Substitutions: I. A Bachelor's degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the required (A) experience.* II. A Graduate degree with a major in business administration, business management or public administration may be substituted for a maximum of three years of the required (A) experience.* III. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required (A) experience.* Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed. NOTE: No substitutions will be permitted for the required (B) experience. _Comprehensive Benefits_ When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! *COVID Vaccine: As a condition of employment, depending on job assignment and location, employees may be required to have received COVID-19 vaccination and/or other vaccinations, or to have been approved for a vaccination exemption prior to their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Job: Administrative Services* *Organization: Department of Public Health *Title: *Performance & Quality Improvement Specialist Location: Massachusetts-Marlborough - 67 Forest Street Requisition ID: 23000BEJ