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TJX Sr International Operations Specialist in Marlborough, Massachusetts

Sr International Operations Specialist

Brand: TJX Corporate


Marlborough, MA, US

Employment Type: Full-Time

Employment Status: Regular

Functional Area: Logistics

Discovery is at the core of everything we do – whether it’s a great value, incredible style, or building long-lasting partnerships with people around the world. That’s what makes TJX different. You can find it all across our brands: TJ Maxx, Marshalls, HomeGoods, Sierra, and Homesense. Every one of our brands has one thing in common: environments that are always changing. That’s just how we like it. Every day is an opportunity to discover something new about our business, our partnerships, and even about yourself. Come discover what different can mean for you.

Sr. International Operations Specialist


As a Sr. International Operations Specialist on the International Logistics Team you are a crucial part of our supply chain network, supporting the flow of goods from around the globe to our U.S. stores. Working in a fast-paced retail business, no day will be the same! You will be assigned a mix of core responsibilities as well as special projects which will optimize logistics operational performance, drive cost savings and build the necessary tools and capabilities to support our continued growth.

The Sr. International Operations Specialist will oversees the TJX import supply chain from origin countries into the US ports. They will be responsible for analyzing processes, identifying and implementing network improvement opportunities in the international supply chain as well as TJX business requirements. Builds and maintains collaborative relationship with internal and external strategic partners. Oversees the daily operations of forwarders/3PLs for TJX direct import freight movements and ensures providers meet their contractual obligations.


  • Responsible for direct import operations and managing our 3rdparty freight forwarder(s) within a global region

  • Delivers through 3PL partner all international inbound operations activities, including:

  • Monitors freight flow from origin to ensure product arrives when needed.

  • Scheduling/Planning of shipments

  • Handling of exceptions

  • Day-to-day interactions with vendors and inbound logistics providers

  • Maintains overseas operating procedure and department procedure manuals

  • Partners with Global Buying Offices to support their Logistics needs

  • Manages inbound operational performance to maximize capacity plan, container utilization, and 3PL performance

  • Works with divisions, freight forwarders, Global buying offices and agents, carriers, merchants, planning and allocation, and distribution services (among others) to optimize merchandise flow throughout the supply chain

  • Manages supply chain partners including TJX merchandise vendors, overseas forwarders, etc. to meet TJX requirements and build efficiency throughout the network

  • Evaluates Logistics provider service levels/KPI’s and identifies procedural gaps and opportunities to management and develop corrective action plans to remedy service failures

    Minimal Requirements:

  • Bachelor’s degree (Business, Supply Chain, Finance, Operations) required; MBA preferred

  • 3-5 years logistics & supply chain experience

  • International freight forwarding and/or 3PL operation management

  • Strong analytical and MS Excel skills. Must be able to use complex pivot tables and vlookups

  • Strong Critical Thinking and Problem Solving skills; no day is the same in off-price retail, the ability to assess situations quickly and provide alternate solutions is key to success

  • Ability to work in a demanding, fast-paced environment; product moves quickly through our supply chain network, it is important to react quickly to incoming requests.

  • A self-director who can manage their own timelines and set priorities

  • Ability to influence others without authority and an agile learner.

  • Excellent communicator with the ability to build and maintain relationships; you are the face of TJX to many of our external strategic partners.

  • Flexible and adaptable; priorities change frequently based on business demands, the ability to change direction quickly is critical.

Discover Different at TJX means opportunity, teamwork, and career growth. That’s why working here is so much more than a job. When you’re a part of our TJX family, you have the full support of a diverse, close-knit group of people that work together to deliver the best value and style in the business. Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different.

We care about our culture, but we also prioritize the tangible stuff – competitive pay, great benefits, and a great group of people. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Posting Notes: Marlborough || MA