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Synchrony VP, UniFi Product Manager. in Marlborough, Massachusetts

Job Description:

Role Summary/Purpose

At Synchrony, we enable commerce by delivering the leading financial ecosystem that connects our partners and our customers through world-class technology, products, and capabilities. Our partners and customers are at the forefront of everything that we do.

Synchrony UniFi is a comprehensive consumer financial experience, that delivers a hosted seamless apply to buy solution for our merchants to help attract and retain more customers and sales. We are looking for a customer and partner obsessed Product Manager that is focused on delivering best in class, innovative experiences, products and solutions for the UniFi channel. As a critical member of the Product organization, the UniFi Product Manager is responsible for owning the customer need while developing and leading the product roadmap to achieve our customer, partner and business objectives. This includes being the customer, market and product subject matter expert, using data to find opportunities and gain alignment with the organization and key stakeholders, while leading the development of technology-driven, innovative solutions and enhancements. This Product Manager is comfortable with ambiguity, can operate in a fast moving, agile environment, is a team player that collaborates well cross functionally and acts as an owner, proactively taking initiative.

We're proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.

Essential Functions/Responsibilities

  • Manage, develop, and drive Synchrony's UniFi channel across all platforms. Create and drive the vision and roadmap of innovative new capabilities to keep the business as an industry leader in the space while owning the product P&L and Objectives and Key Results (OKRs).

  • Leverage an 'outside in' perspective to align product roadmap to both the customer and partner needs, trends in the industry and a rapidly changing competitive environment.

  • Partner with the train leadership and various technology teams to drive efficiency and commercialization of the channel across the franchise. This includes developing and promoting how this channel is meeting the rapidly changing needs of our business, partners and customers by telling the story internally, with our partners and industry.

  • Partnering with train leader, determine prioritization of key enhancements and features, including supporting key Agile ceremonies and sharing roadmap progress with the executive leadership team during quarterly business reviews.

  • Responsible for understanding industry insights, consumer intel and market analysis, and benchmarking Synchrony's products against competition - coordinating and communicating findings across clients and platforms. Will require collaboration with customers, research and insights, team members, and outside influencers to ensure a solid and well-rounded understanding of products and developing needs.

  • Collaborate with the Go to Market and Product Marketing teams on the marketing, positioning and commercialization of the channel.

  • Liaise with Business Development to ensure UniFi is appropriately represented in RFPs, that business cases are developed with the optimal product strategies, and to guide the new business implementation teams to ensure the product is built properly for new portfolios.

  • Work with cross-functional teams to identify gaps, product needs and growth opportunities, while partnering with key stakeholders to help prioritize efforts against other initiatives.

  • Proactively engage with Compliance and Legal to ensure adherence with all external and internal compliance and regulatory requirements.

  • Own product enhancements from ideation to execution, including product specifications and requirements, wing-to-wing experience, testing and cost/benefit analysis. Lead cross-functional teams, in a matrixed environment, through project plans that include major milestones, critical risk indicators, measures of success and contingencies.

  • Coordinate efforts with other product managers to commercialize across Synchrony's platforms and portfolios. Drive product implementation, ensuring innovative solutions supporting business strategy.

  • Monitor and report on key metrics for the products to assess the success of the product and features and determine necessary enhancements.

  • Strong communication skillset and executive presence is key - Frequent meetings with Clients, Client teams and senior leadership.

  • Perform other duties and/or special projects as assigned


  • Bachelor's Degree or, in lieu of a degree, a high school diploma and 10 years of product development and technology integration experience in the credit card, financial services or technology industries

  • Minimum of 7 years Product Management experience that includes:

  • Leading large complex programs over multiple releases

  • A proven track record of launching new products or applications with demonstrated business impact

  • Ability to influence and coordinate multi-functional teams

  • Minimum of 3 years of demonstrated experience of effective verbal and written communication skills across functions and multiple levels of leadership

Desired Qualifications:

  • Credit card, consumer finance, payments, financial services or retail services industry experience.

  • 3+ years conversion or business integration experience

  • Strong agile experience preferably in product management

  • Agile, Scrum Master or Product Owner experience and certification

  • Demonstrated ability to manage complex initiatives and projects in a matrixed, high speed, and quickly changing busines environment.

  • Outstanding communications, relationship building, influencing and collaboration skills.

  • Demonstrated strong quality/process improvement experience, with relevant examples that improved business performance and customer experience

  • Advanced problem-solving skills with the ability to develop innovative solutions in a fast-changing environment.

  • Current on financial services, payments industry trends, competitors, emerging technologies and companies

  • Strong technical knowledge (financial services)

  • Strong UX / customer experience focus

  • Experience working with partners and vendors, where negotiation skills are required

  • Proactive, self-starter with a high degree of self-initiation

Grade/Level: 13

The salary range for this position is 130,000.00 - 210,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

  • You must be 18 years or older

  • You must have a high school diploma or equivalent

  • You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

  • You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

  • New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment:

When you join us, you'll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard-but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we're building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+ ( , with more than 60% of our workforce engaged, you'll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

  • Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

  • If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time

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