Fiserv Account Executive in Massachusetts
What does a great Account Executive do?
The Account Executive will serve as the primary contact for the Client’s C Suite and/or senior level managers, they are responsible for managing and growing the overall relationship with key senior-level decision makers and influencers at assigned clients to ensure client likelihood to recommend our solutions and increase revenues. Each banking client represents a unique opportunity for cross selling products and/or professional services for Fiserv’s best of breed commercial banking solutions.
Essential Job Responsibilities:
•Conducts regular status and strategy meetings with the client's senior management to understand their needs and link them to Fiserv’s product/service strategies.
•Effectively and routinely delivers key Fiserv messages.
•Responsible for client satisfaction, revenue and transaction growth, with a focus on profitability improvements aligned with Commercial Services’ objectives
•Serves as the client advocate internally to direct resources and activities within the business unit.
•Effectively communicates the “voice of the client” across various function areas.
•Serves as an industry expert (cash management); including communicating relevant industry trends and best practices to clients that ultimately create demand for Commercial Services’ products and services.
Growing the Business:
•Creates Client account plans that will set strategic direction, up-tier relationships within client accounts, and drive the business; collaborates and provides input on Enterprise plans where applicable
•Responsible for proactively conducting analysis of clients, business metrics and research to optimize product activity that will drive value for our Clients.
•Conducts account reviews for internal executive management against account plan progress
•Requires effective forecasting and budgeting of key metrics for assigned customer accounts
•Responsible for identifying and capitalizing on expansion opportunities within existing accounts and up-selling products/services in collaboration with the sales team
•Drives and manages contract renewal process for client contracts and maximizes return for Fiserv
Basic Qualifications for Consideration:
•7+ years of sales or account management experience in a business-to-business environment; with 3+ years of experience in the treasury (cash) management industry
•Must have proven track record in attaining/exceeding quota based metrics
•Demonstrated effective communication skills that include internal communication of client opportunities, issues, escalations and external communication that includes key Fiserv messages
•Strong presentation skills
•Demonstrated leadership and management skills coupled with strong business acumen
•Strategic account planning experience
Preferred Skills, Experience, and Education:
•Bachelor's degree is desired
•Certified Treasury Professional
Travel required: 20% Percentage/frequency of travel
Who We Are:
Find Your Forward at Fiserv, a FORTUNE™ 500 company, and join the industry leader in financial services technology. With more than 22,000 associates around the world, we’re pushing the boundaries of what’s possible with deep expertise and a commitment to innovation.
Bank Solution provides complementary capabilities that go well beyond web online banking with multi-channel information and transaction delivery solutions customized for individual business users. We serve as the intermediary between the company and our financial institution customers; serving as the customer advocate, guiding them through implementations and updates to our software. We design and support the highest quality treasury management and commercial online banking software available.
Fiserv is an Equal Opportunity Employer/Disability/Vet.
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