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Avantor, Inc. Coverage Specialist - Greater Boston Area in Massachusetts

Job SummarySupport multiple facilities and/or customers in a strategic geographic area and may perform the job functions of Coordinators, Technicians, Material Handlers, Glass Washers when scheduled vacations, leave and /or emergency situations occur. Act as a backup to other territories and may require travel outside of the designated territory.


  • Performs all duties associated with operations of Site Services.

  • Works closely with management to complete projects such as Standard Operating Procedures, Scopes of Work, Training, and other assorted tasks along with direct customer interfacing relative to job functions.

  • Interfaces directly with customer Point-of-Contact, purchasing directors, facility directors and plant managers etc. to procure lab supplies and material.

  • Utilizes Avantor and customer computer systems: SAP, Citrix, VBQ, Info Access, SharePoint, Ariba, SAP, EZ Source, ESpree, Nexus, Pitney Bowes, UPS, Fedex, Inventory Manager Chemical Manager, WIMS, JD Edwards and customer specific applications.

  • Trains Avantor Lab and Production Services associates on all service offerings.

  • Provides SAP Support (Full customer services, credit rebills, invoice scrubbing).

  • Modifies, designs and maintains quality metrics and key performance indicators.

  • Manages a budget related to expense reports.

  • Meets revenue, TOE, safety, performance and quality goals and objectives

  • Creates programs for enhanced service efficiencies.

  • May require traveling to customer sites.

  • Perform other duties as assigned.

QUALIFICATIONS (Education/Training, Experience and Certifications)

  • High school diploma or GED required; Associates degree or undergraduate degree in business or science related field is preferred

  • 3 -5+ years experience in Inventory control/procurement/shipping and receiving/Inside Sales, etc.

  • IATA, DOT, OSHA Right to Know, IMDG

  • Forklift Certification a plus

  • Valid Driver’s License and transportation; CDL a plus

  • Hazwoper Certification a plus

  • Prior experience with Avantor products and services a plus

  • Cross referencing and inside sales experience a plus

  • Must be able to travel 50% of the time

KNOWLEDGE SKILLS AND ABILITIES (Those necessary to perform the job competently)

  • Conform to all customer requirements for background checks, health and safety issues, security clearances and medical checkups.

  • Strong communication and presentation skills

  • Knowledge of Information Access and SAP; proficient Microsoft Office and computer skills

  • Excellent Customer Service Skills; displays a professional can- do attitude

  • Knowledge of procurement/Inventory management systems and procedures

  • Ability to perform duties with the highest regard for safety, quality, and site protocols/policies/procedures

  • Cross Referencing skills

  • Must be exceedingly flexible, forward- thinking, motivated, and have the ability to act independently


Typically works in an office with adequate lighting and ventilation and a normal range of temperature and noise level.

Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems.

A frequent volume of work and deadlines impose strain on routine basis.

Minimal physical effort is required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically weigh less than 10 lbs.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

DISCLAIMER:The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.Avantor is proud to be an equal opportunity employer.

EEO Statement

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Equal Employment Opportunity is THE LAW Poster, EEO is the Law Poster Supplement, and Pay Transparency Non-Discrimination Provision using the links below.

EEO is the Law (

OFCCP EEO Supplement (


3rd party non-solicitation policy

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation

Avantor®, a Fortune 500 company, is a leading global provider of mission-critical products and services to customers in the biopharma, healthcare, education & government, and advanced technologies & applied materials industries. Our portfolio is used in virtually every stage of the most important research, development and production activities in the industries we serve. One of our greatest strengths comes from having a global infrastructure that is strategically located to support the needs of our customers. Our global footprint enables us to serve more than 225,000 customer locations and gives us extensive access to research laboratories and scientists in more than 180 countries. We set science in motion to create a better world. For information visit, and find us on LinkedIn ( , Twitter ( and Facebook ( .