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Medtronic Sales Enablement Programs and Data Specialist - Remote (USA) in Massachusetts

Sales Enablement Programs and Data Specialist - Remote (USA)

Location:

Connecticut, United States

Requisition #:

22000EY3

Post Date:

5 days ago

Careers that Change Lives

Medtronics U.S. Sales Enablement team is looking for a Sales Enablement Specialist to join our team and support our customer insights tool and conversion excellence program. In this exciting role, the Specialist will be involved with project and standard work on program administration, data management, and creation of training documents.

We value team members who thrive in a fast-paced environment, are customer focused and have strong organizational and project management skills and can maintain enthusiasm and ability to stay on task in changing situations. The right candidate is comfortable managing large data sets, using multiple excel functions, and has experience translating data into informative reports and visuals.

In addition, strong communication skills are critical to driving customer engagement and the adoption of sales enablement tools. Team members should possess a natural communication approach that effectively, respectfully, and inclusively builds a sense of belonging among employees who differ from one another. In this role, you will serve as a critical link to connect Medtronics sales and marketing teams with tools that directly drive market growth and conversion success.

We value a workforce that reflects our patients and partners and believe its the only way to drive healthcare forward to remain a global leader in medical technology and solutions. To learn more about Inclusion Diversity at MedtronicClick Here (https://www.medtronic.com/us-en/about/careers/diversity-inclusion.html) . Be a part of a company that thinks differently to solve problems, make progress, and deliver meaningful innovations. Come join us!

A Day in the Life

Responsibilities may include the following and other duties may be assigned.

Customer Insights Platform Support:

  • Manage day-to-day operations of customer insights platform, troubleshooting and directing email requests.

  • Provide technical support, which may include program/tool training, program/tool documentation, data manipulation

  • Maintain team Intake form, project notes and action items/next steps related to vendor/team calls

  • Monitor platform data sets such as user licenses, product lists, accounts, and other data as needed.

  • Suggest and make process improvements to work methods to solve problems that are both routine and incidental

  • Manage and update as needed internal stakeholder/business/admin reports in support of customer insights platform/conversion excellence program

  • Maintain (create as needed) training documentation, FAQs, and SOPs for customer insights tool.

  • Provide insights and data through the customer insights tool reporting software as needed to leadership, such as visual reports, KPI scorecards, and dashboards using Power BI desktop, Excel, tableau etc.

  • Connecting data sources, importing/exporting data, and transforming data for Business intelligence; vendor sFTP management

  • Partner with IT and business lead for projects related to migration of functionality of customer insights tool; Participate in user story acceptance testing as needed.

Conversion Program Support:

  • Work cross functionally on project teams and develop relationships with internal partners; Communicate with internal contacts within and outside of immediate team

  • Partner with various OUs to understand Best Practices, needs and gather voice of customer (VOC) as needed

  • Provide project or program support to the Sales Enablement project teams, consultants, and directors

  • Manage and update content on centralized SharePoint site

Preferred locations of North Haven, CT or Mansfield, MA to attend occasional on-site or in-person meetings as needed.

Must Have: Minimum Requirements

  • Bachelors degree required

  • Minimum of 2 years of relevant experience, or advanced degree in lieuof experience

Nice to Have

  • Proficient using MS Office tools (Excel, Word, PowerPoint, and Teams); Strong Excel user with knowledge of multiple functions.

  • Working knowledge of Salesforce.com

  • SharePoint or Web Design

  • Ability to assess, analyze, and condense complex data sets

  • Demonstrated ability to work independently and within a team-based environment

  • Demonstrated written and verbal communication skills

  • Experienced and effective in different meeting settings, commands attention and can manage group

  • Ability to understand end-audience needs and requirements

  • Demonstrated knowledge and understanding of project management principles, practices, and tools.

  • Experience delivering and supporting business critical applications in a fast-paced corporate environment

  • Experience working with adult educational learning and/or field sales organizations in a health care environment

  • Experience analyzing and responding to VOC

About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Lets work together to address universal healthcare needs and improve patients lives. Help us shape the future.

Physical Job Requirements

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

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