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Mercy Medical Center Clinton Practice Coordinator - Adult Medicine (40 Hours) in Mercy Medical Group - Agawam, Massachusetts

Employment Type:

Full time


Day Shift


Trinity Health Of New England Medical Group is looking for a Practice Coordinator to join a mission-driven healthcare team in our Agawam location. Our vision is to provide state-of-the-art healthcare to those within our local communities, creating a positive impact for each individual that walks through our doors.

The Practice Coordinator is responsible for supporting the Operations Manager with the financial management, staffing, marketing, quality improvement, customer service, and facility management of the practice. Responsible for the day-to-day operations and is the first line oversight of the practice to include Physicians and administrative staff at a medical practice site. Ensures TH Of NE Medical Group practices, policies and procedures are applied in all areas of the medical site. Contributes, demonstrates and is committed to our Mission, Core Values and Service Excellence Standards.

Top Reasons to Work at Trinity Health of New England:

  • Great benefits

  • Competitive pay

  • Mission-Driven Team Environment

You Will Be Responsible For :

  • Providing onsite supervision for medical site administrative and clinical personnel to ensure a smooth and efficient running of the medical office site.

  • Enforcing all policies and procedures.

  • Daily functions as Front Desk Associate, Business Services Representative, Medical Assistant, LPN, or RN.

  • Acts as a liaison between staff, clinicians and management.

  • Provides onsite supervision for medical site administrative and clinical personnel to ensure a smooth and efficient running of the medical office site.

  • Relays staff and Provider PTO to other managers to ensure office coverage for staff during days off and vacations. Utilizes universal float pool and communicates with other Practice Coordinators to obtain coverage.

  • Oversees clinical processes to ensure timely response (e.g. prescription refill requests completed daily, and patient phone calls answered as quickly as possible).

  • Maintains an open line of communication with Providers, staff, and Management in order to maintain an effective and efficient work environment.

  • Ensures cleanliness, safety and maintenance of facility.

  • Attends monthly staff meetings.

  • Performs related duties as needed.

Requirements :

Education : High School Graduate: additional business or associates degree desired. Minimum of 2 – 3 years of experience in a physician’s office required. Prior experience with patient management computer systems desired. Good understanding of medical terminology. Knowledge of all Microsoft Office programs, including Outlook email and calendar

Strong oral, written and interpersonal communication skills required. Demonstrated ability in leadership and managing a team. Ability to effectively prioritize and execute tasks in a fast-paced environment. Excellent organization and communication skills required.

About Trinity Health Of New England:

Trinity Health Of New England is an integrated health care delivery system that is comprised of world-class providers and facilities dedicated to full spectrum preventative, acute, and post-acute care. We aim to deliver top-level care to increase our community's overall health at lower costs. While we serve nearly 3 million people, we are proud to be a part of a national system that focuses on putting our patients first and having the best colleagues to do so.

Trinity Health Of New England benefits include health insurance, adoption assistance, tuition reimbursement, paid vacation, sick time, and professional advancement just to name a few.

Employees can also take advantage of extra benefits specific to each hospital.

Step up to your potential. Write your story and apply today!

Trinity Health's Commitment to Diversity and Inclusion

Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.

Trinity Health is one of the largest multi-institutional Catholic health care delivery systems in the nation, serving diverse communities that include more than 30 million people across 22 states. Trinity Health includes 94 hospitals, as well as 109 continuing care locations that include PACE programs, senior living facilities, and home care and hospice services. Its continuing care programs provide nearly 2.5 million visits annually.

Based in Livonia, Mich., and with annual operating revenues of $17.6 billion and assets of $24.7 billion, the organization returns $1.1 billion to its communities annually in the form of charity care and other community benefit programs. Trinity Health employs about 133,000 colleagues, including 7,800 employed physicians and clinicians.

Committed to those who are poor and underserved in its communities, Trinity Health is known for its focus on the country's aging population. As a single, unified ministry, the organization is the innovator of Senior Emergency Departments, the largest not-for-profit provider of home health care services — ranked by number of visits — in the nation, as well as the nation’s leading provider of PACE (Program of All Inclusive Care for the Elderly) based on the number of available programs. For more information, visit at . You can also follow @TrinityHealthMI on Twitter.