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Dunkin' Field HR Generalist in Methuen, Massachusetts

Field Human Resources Generalist

About Cafua Management Company:

Cafua Management Company (CMC) is a dynamic and rapidly expanding organization, recognized as the US's largest privately owned Dunkin' Donuts franchisee. With over 200 locations across 7 states, CMC is dedicated to providing exceptional quality and service to our guests. As a family-oriented company, we prioritize a People First culture and offer a supportive and fast-paced work environment. We are committed to fostering employee diversity, inclusion, and equal opportunities.


This is a Field Based Position where the candidate must have a valid driver's license and live in the market where our restaurants are located. Looking for someone to travel to all our locations in their respective market.

Position Overview:

As a Field Human Resources Generalist, you’ll play a pivotal role in fostering a positive work environment, managing HR operations, and supporting our restaurant teams. You'll collaborate with restaurant managers, employees, and the HR department to ensure compliance with policies, enhance employee engagement, and promote a culture of excellence.

Key Responsibilities:

  • Provide hands-on HR support to multiple restaurant locations within your assigned region.

  • Partner with restaurant managers to address employee relations matters, including performance issues, conflicts, and disciplinary actions.

  • Conduct regular audits to ensure compliance with company policies, procedures, and legal regulations, including labor laws and safety standards.

  • Facilitate training sessions on topics such as diversity and inclusion, harassment prevention, and customer service.

  • Collaborate with corporate HR to implement company-wide HR initiatives, including benefits enrollment, performance appraisal processes, and employee engagement surveys.

  • Assist in the development and execution of strategies to improve employee retention and morale.

  • Manage HR-related administrative tasks, including maintaining employee records, tracking attendance, and processing payroll information.

  • Participate in employee grievance resolution, mediating conflicts and implementing appropriate solutions.

  • Stay updated on industry trends and best practices in HR to continuously improve HR processes and policies.


  • Bachelor's degree in Human Resources, Business Administration, or a related field (or equivalent experience).

  • 2+ years of proven experience as an HR Generalist, preferably in the Quick Food Service or Restaurant industry.

  • Strong understanding of labor laws, regulations, and compliance requirements.

  • Excellent interpersonal and communication skills.

  • Ability to handle sensitive and confidential information with professionalism and discretion.

  • Proficiency in HRIS software, Microsoft Office Suite, and related HR tools.

  • Problem-solving skills and the ability to make sound decisions under pressure.

  • Willingness to travel within the assigned region to provide on-site HR support.

  • HR certification (e.g., SHRM-CP, PHR) is a plus.

What we offer:

Join the Cafua Management Family and Enjoy the Perks!

Get ready to elevate your career while indulging in a list of benefits that come with being part of our team. We're not just about coffee and donuts – we're about creating a workplace that's as exciting as biting into a freshly glazed treat!

Sweet Rewards Await You:

  • Competitive Dough: Your experience is worth its weight in gold (and donuts)! Enjoy competitive compensation tailored to your skills and expertise. And the best part? We serve up your earnings weekly, giving you the perfect reason to celebrate regularly!

  • Health & Happiness: Your well-being is our priority. Dive into a world of comprehensive Medical, Dental, and Vision insurance , ensuring you're always looking and feeling your best. Because we believe in caring for you, just like you care for our customers.

  • Secure Your Future: Doughnut worry about your retirement – we've got your back! With our 401K plan , you'll be able to sprinkle some extra funds into your future, making sure you're financially prepared for whatever life brings.

  • Protecting You: Life is full of surprises, but we're here to cushion the falls. Our Short & Long Term Disability plans, Accident Insurance Plan, and Life Insurance Plan are like a safety net, ensuring you're covered in times of unexpected events.

  • Fur-tastic Care: We know your furry friends are family too. Our Pet Insurance Plan helps you take care of your beloved companions, because we understand the joy they bring to your life.

  • Be Prepared: Our Critical Illness Plan ensures you're ready to tackle any challenges that come your way, because we're here to support you through thick and thin.

  • Keep Learning: Education is the icing on the cake of personal growth. Benefit from our Discounted Tuition program with SNHU and take the next step in your academic journey.

  • Dress for Success: Say goodbye to stuffy suits! Embrace our casual dress code and come to work in an environment where you can truly be yourself and have fun.

  • ⏰ Time to Unwind: We recognize the importance of work-life balance. Enjoy Paid Time Off that lets you take the well-deserved breaks you need to recharge and come back even stronger.

“With 200+ locations in 6 states, Cafua Management Company is one of the largest private Dunkin Donuts franchise in the US with a People First culture. You are applying to work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. If hired, Cafua Management Company will be your only employer”

If you'd like to learn more about our journey, please visit our website:

Cafua Management Company is an equal-opportunity employer and complies with all applicable federal, state, and local laws regarding nondiscrimination. We are committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military/veteran status, or any other basis prohibited by applicable law.

If you believe you have been discriminated against or have concerns about the company's compliance with EEOC guidelines, please contact our Human Resources department at