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National Express Charter Coordinator in Millbury, Massachusetts

Description

National Express LLC (NELLC) is the North American subsidiary of National Express Group, PLC, one of the premier transportation firms in the United Kingdom. We operate across 34 states and three provinces. All organizations share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. National Express School (NEXS) operates more than 22,500 school buses, serves more than 550 school districts in 31 states and three provinces, and transports more than 1.3 million students on a daily basis. National Express Transit (NEXT) operations transport more than 22 million passengers annually with more than 2,800 vehicles. National Express Shuttle (WeDriveU) serves more than nine million corporate and university passengers annually. NELLC’s corporate headquarters, located in Lisle, Illinois, houses the administrative and corporate support functions for the organization. Our 290 local customer service centers (CSCs) are supported by regional operations teams located throughout North America. Learn more at nellc.com.

Responsibilities:

  • Take field trip or charter business orders through the electronic mail system or over the phone

  • Provide accurate pricing information to customers

  • Enter and record trips into company's proprietary database system

  • Determine map routes, assign driver coverage, and provide trip details to Drivers and Dispatchers

  • Generate trip reports as needed for CSC management or others

  • Communicate with customers, invoice trips, and track payments

  • Complete AR, AP, and Payroll tasks related to Charter and field trips

  • Perform general office duties including writing letters, generating reports, drafting pay-memos, copying, filing, faxing, etc.

  • Encouraging compliance with company policy and procedures

  • Perform various administrative tasks

Company Name Is : National Express Transit

Qualifications

  • High school Diploma or equivalent required; completion of college level courses preferred

  • 3-5 years’ experience in customer service environment required

  • Strong customer service skills required

  • Solid data entry skills required

  • Proficient use of computers required; Microsoft Office applications such as Word, Excel, Outlook, PowerPoint, etc

  • One or more years of driving experience on field trips preferred

  • Ability to acquire CDL and perform as a cover driver

  • Strong verbal communication skills and telephone etiquette skills; ability to respond and present professionally to callers and customers.

  • Highly organized and able to work with minimal supervision

At National Express our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

Job: Operations Field

Primary Location: United States-Massachusetts-Millbury-NETC Millbury, MA

Work Locations NETC Millbury, MA (7066_NETC Millbury, MA)3 Silver Fox DriveC/O Durham 7066Millbury, 01527

Organization Transit

Schedule Full-time

Employee Status Regular

Job Level Individual Contributor

Job Shift Day Job

Travel No

Req ID: 213427

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