Weld Power Generator Lead Service Coordinator in Millbury, Massachusetts
Weld Power Generator is seeking to fill an open position for a Lead Service Coordinator within our Service Department. Our ideal candidate: ? Works independently, think on their feet, and solve customer and technician issues as they arise ? Thrives in a fast-paced environment and can multitask without getting flustered ? Possesses strong communication skills and can utilize them to respond to customer requests and promote additional services ? Is highly organized and proficient at Microsoft office ? Knowledge in Service Titan Duties will include but are not limited to: ? Answering incoming phone calls and assisting current / potential customers with their needs . Promote additional services to customers ? Work with the Service Department team to resolve problems / issues that arise with both customers and in-field technicians and determining when issues are to be escalated ? Scheduling service appointments and formulating the daily work schedule for approx. 20 in-field technicians ? Responding to customer emergency calls as they arise ? Reviewing & attaching electronic reports / files into our operating system ? Verifying / updating information in our operating system ? Emailing completed service reports to customers and performing routine follow up to confirm customer satisfaction Qualified Candidates shall possess the following skills/traits: ? Ability to multi-task & work in a fast-paced environment ? Advanced Problem Solving & Critical Thinking Skills ? Self-Motivated ? Administrative Expertise ? Outgoing Personality & Great Interpersonal Skills ? Strong Phone & Communication Skills ? Highly Organized ? Ability to work both independently as well as in a team environment ? Experience with Microsoft Office Suite ? Experience with Service Titan ? Previous experience in the generator field service industry preferred Weld Power Generator is a 24/7 emergency response company. As such, modified work hours are sometimes expected as emergency situation(s) arise.