Massachusetts Veterans Jobs

Job Type: Regular

Time Type: Full time

Work Shift: Evening (United States of America)

FLSA Status: Non-Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

$1,000 SIGN-ON BONUS!

Beth Israel Deaconess Milton is committed to improving the health of our community by providing exceptional, personalized health care with dignity, compassion and respect for all.

Beth Israel Deaconess Hospital - Milton is seeking a Public Safety Officer to join the Department of Public Safety and Security.

Hours per week: 40

This position is Full-Time, Evenings (3pm - 11:30pm)

Position Summary

Reporting to the BID-Milton Manager of Public Safety and Security, this position is responsible for maintaining a safe and secure environment throughout the BID-Milton Hospital property areas by possessing a safety centric mindset with a focus on customer service and WE CARE standards at all times.

Job Description:

Duties/Responsibilities:

• Monitor BID-Milton Hospital facilities through proactive interior and exterior patrols to prevent, deter and identify potential criminal activity, identify safety concerns and public safety hazards. Escalate identified issues following department policies and procedures.

• Welcoming, assisting and directing all staff, patients and visitors into the facility while ensuring all applicable BID-Milton Hospital rules & regulations and operating policy & procedures are being met and/or abided by in a professional manner.

• Monitor all CCTV and alarm stations for criminal and/or safety situations and take required applicable steps and make needed notifications

• De-escalates crisis situations through verbal de-escalation techniques, when necessary, effects physical restraints techniques.

• Performs a varying degree of patient watches and monitoring, rounding, parking lot audits and post assignments, as directed. Tours the facility and reports any applicable security and/or safety issues too appropriate parties.

• Respond and assist to all emergencies, codes and/or calls for assistance

• In the absence of Lead Public Safety Officer and/or Public Safety and Security Leadership, Acts as a liaison between the hospital and local emergency services

• Prepare and submit incident reports and daily activity reports in a complete and accurate manner.

• Maintain open lines of communication and positive working relations with hospital staff to ensure all issues, assistance requests and follow-ups are handled in a timely and complete manner.

• Assist all Hospital Departments to ensure safe and secure operations of the Hospital.

• Supports the hospitals core values and mission by providing exceptional customer focused service for patients, visitors and staff.

• Have a working knowledge and literacy of CCTV, ID badging and Access Control Systems (CCure 9000)

• Ability to utilize a telephone, computer, communications and dispatch software.

• Possess the flexibility to work a variety of shifts in a given schedule period to include overtime as needed.

• Possess the ability to handle private information with discretion and in accordance with all applicable Hospital Policies and State & Federal guidelines.

• Any and all duties requested by BID-Milton Hospital Manager, Safety and Security.

• Any and all duties requested by BID-Milton Hospital Manager, Safety and Security.

The above statements are intended to describe the general nature and level of work being performed. This list is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel assigned to this position.

May be required to perform similar or related duties as required.

Education/Experience:

• Must hold a High School diploma or G.E.D., some college credits preferred.

• Possess 6 months to 1 years of experience in a related Security and/or Customer Service environment.

• Previous/current Healthcare Public Safety/Security, law enforcement, and/or military experience strongly preferred

• Basic familiarity with computers and Public Safety equipment. Ability to navigate at a basic level within web-based applications. Ability to properly and effectively use radio communication equipment.

• Thorough working knowledge of the hospital environment.

Competencies:

• Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.

• Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.

• Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.

• Written Communications: Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; respond to basic questions; and complete required documentation (i.e. incident reports, shift activity logs, etc.)

• Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.

• Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.

• Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.

• Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Certifications/Licensures:

• Must obtain and maintain Level III AVADE Certification within 3 months of employment. MOAB, or other, may be substituted until training is offered by the organization.

• American Heart Association BLS CPR certification

• MA License to Carry Firearms within 3 months of employment

• Must maintain MA Driver’s License

• Must successfully Complete IAHSS Basic Security Officer training within 60 Days of employment.

Physical/Environmental Requirements

This job requires frequent bending, carrying, pulling, pushing, reaching, standing, stooping, walking and lifting over 10 lbs. There will be occasional need for climbing stairs, lifting in excess of 50 – 100 lbs and sitting. Constant use of hearing, sight and speech. Frequent use of smell and touch. Frequent keyboard and telephone use. Constant concentration and problem solving.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more (https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31) about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled