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HarborOne Bank Loan Processing Asst in Multiple Locations-HOME, Massachusetts

To assist the Loan Processor(s) in creating a complete file to submit to Underwriting by ordering required services, reviewing file disclosures, ordering VOE’s, FHA/VA case numbers and following up on misc. items as required by the Loan Processor.

  • Receive new loan application files from the loan processor, retrieve and review all program disclosures to ensure that all forms are signed and dated by all borrowers; all appropriate boxes are filled in and/or checked off. Verify that disclosures have been uploaded to the correct Placeholders and clear each disclosure in system. Follow up on any missing disclosures.

  • Order case numbers for FHA and VA loans.

  • Submit VA appraisal fees and/or lock fees to HOME Accounting Department.

  • Ensure Title Agent is approved to do business with HOME.

  • Ensure that File Contacts have been updated so that services are ordered correctly.

  • Order all required services including but not limited to: appraisal, preliminary title work, tax transcripts and verifications of employment.

  • Complete LDP/GSA and CAIVRS as required.

  • Assist loan processor as needed in following up on verifications of employment and contacting employer for clarification of information if required.

  • Collect and upload invoices to system.

  • Assist loan processor in completion of Conditional Commitment letter as needed.

  • Assist in obtaining or correcting Hazard Binders as needed.

  • Complete all assigned training and regulatory courses on time.

  • May be required to perform other job-related functions as requested by manager, subject to reasonable accommodations.

  • Knowledge of mortgage lending a plus

  • Ability to complete tasks timely under variable demand scenarios

  • Strong attention to detail with excellent interpersonal and written communication skills

  • Excellent time management and organization skills are essential

  • Able to work with co-workers, vendors, and all levels of management.

  • Ability to identify and resolve problems in a timely manner by gathering and analyzing information.

  • Effective oral and written communication with customers, co-workers and all levels of management

  • Must be able to interact with customers in a courteous manner face to face, by phone and email

  • Team player that is highly motivated and goal oriented

  • Be able to work under pressure, meet deadlines and handle a flexible schedule if required

  • Computer literate, familiarity with mortgage processing software is a plus


  • Mortgage experience is preferred

  • High School diploma or equivalent required


Ability to work five days a week Monday through Friday from 8:30 am to 5:00 pm and overtime as needed.


While performing the responsibilities of this position, the employee is required to effectively communicate verbally. The employee must be able to effectively operate a keyboard, and clearly communicate on a telephone. The employee is occasionally required to stand, walk and reach with arms and hands and occasionally lift and/or move up to 10-15 pounds. Vision abilities is required by this job includes close vision.

The requirements outlined above are representative, but not all-inclusive, of the knowledge, skill and ability of this position. Reasonable accommodations will be made to enable employees with disabilities to perform essential job functions.

ID: 2020-2656

Grade: TBD

External Company Name: HarborOne Bank

External Company URL: