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Gap Inc. Brand Associate - Natick Mall in Natick, Massachusetts

About Athleta

We believe that being fit and active makes life richer and bigger than it could possibly be otherwise. And we’re always looking for people who share our passion for leading an active lifestyle, growing personally as well as professionally, and creating game-changing products and experiences.

Collaboration is a real thing here — because we know that individually we’re strong, but together we’re unstoppable. Athleta is a certified B Corporation, which means that we put people and planet right up there with profit, and we’re committed to using business as a force for good.

About the role

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach.

What you'll do

  • Consistently treat all customers and employees with respect and contribute to a positive work environment.

  • Promote loyalty by educating customers about our loyalty programs.

  • Seek out and engage with customers to drive sales and service using suggestive selling.

  • Enhance customer experience using all omni-channel offerings.

  • Be accountable to personal goals which contribute to overall store goals and results.

  • Support sales floor, fitting room, cash wrap, back of house, as required.

  • Maintain a neat, clean and organized work center.

  • Handle all customer interactions and potential issueseturns courteously and professionally.

  • Execute operational processes effectively and efficiently.

Who you are

  • A good communicator with the ability to effectively interact with customers and your team to meet goals.

  • A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.

  • Passionate about retail and thrive in a fast-paced environment.

  • A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.

  • Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.

  • Able to utilize retail technology.

  • Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.

Benefits at Athleta

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic, Old Navy and Athleta, and 30% off at Outlet.

  • One of the most competitive Paid Time Off plans in the industry.*

  • Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*

  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*

  • Employee stock purchase plan.*

  • Medical, dental, vision and life insurance.*

  • See more at https://corporate.gapinc.com/en-us/careers/athleta-careers/athleta-benefits of the benefits we offer.

*For eligible employees

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