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Ethos Veterinary Health Client Care Specialist in Natick, Massachusetts

Boston West Veterinary Emergency and Specialty located in Natick, MA, has a Full-Time opening for a highly motivated Client Care Specialist to join our team.

About the Role: Our Client Care Specialists are responsible for welcoming all guests according to company standards. Our team must anticipate and address client's service needs, and communicate professionally, effectively and with empathy.


  • Preparing and reviewing medical records

  • Assisting with general information

  • Directing appointments

  • Processing payments.

About You:

  • Previous experience in, and passion for, delivering exemplary client service.

  • You will embody our culture by treating every client with the utmost courtesy and attention, with a keen sensitivity to the emotional bond between clients and their pets.

  • Excellent communication and organizational skills that highlight your ability to provide a positive, friendly, and welcoming environment at all times.

  • Superior interpersonal skills and be able to develop and maintain positive working relationships with others.

  • Support team members in reaching common goals.

  • Listening and responding appropriately to the concerns of clients and team member.

  • Previous experience as a veterinary receptionist, medical secretary, or customer service representative strongly preferred.


  • Current schedule will be approximately 36-40 hours per week

  • All Full-Time team members are required to work weekend shifts regularly

  • All Full-Time team members are required to work three holidays per year

About Us: Boston West Veterinary Emergency and Specialty's mission is to advance the veterinary profession through our leadership in medicine, education, business and promotion of the human-animal bond. We encourage and empower our technicians to utilize their skills, have input into case management and patient care, think critically, work autonomously, further their knowledge and education, and pursue specialty certification if so desired.

Benefits of Working at Boston West Veterinary Emergency and Specialty:

  • Compensation is based on experience and skill level.

  • Full-time benefits include health with an optional 100% employer paid plan, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, paid time off, uniforms, and a generous CE allowance.

  • Consistent schedule to allow for a strong work/life balance