Massachusetts Veterans Jobs

Description We are seeking a Customer Service Representative to join our team in the Wholesale Distribution industry, located in Natick, Massachusetts. This role offers a contract to permanent employment opportunity. As a Customer Service Representative, you will be handling customer inquiries, managing databases, and processing customer orders.

Responsibilities:

• Respond to customer inquiries via email and phone, providing detailed and accurate information.

• Process and confirm customer orders in a timely and efficient manner.

• Maintain a high level of communication with customers to ensure satisfaction and resolve any issues.

• Manage customer databases, ensuring all information is accurate and up-to-date.

• Conduct data entry tasks as required, ensuring all customer information and order details are recorded accurately.

• Answer phone calls professionally and promptly, directing calls as necessary.

• Process purchase orders, ensuring all details are correct and all necessary paperwork is completed.

• Monitor customer accounts, taking appropriate action when necessary. Requirements • Minimum of 2 years of experience in a Customer Service Representative role or similar position

• Proficiency in Database Management is necessary

• Experience in answering customer inquiries in a timely and detail oriented manner

• Strong Data Entry skills, with high attention to detail and accuracy

• Excellent communication and interpersonal skills

• Ability to work in a fast-paced, dynamic wholesale distribution environment

• Proven problem-solving skills and ability to handle pressure

• Demonstrated ability to work effectively both independently and as part of a team

• Strong organizational skills and ability to prioritize tasks effectively

• detail oriented demeanor and strong work ethic

• High school diploma or equivalent educational level

• Proficiency in using Microsoft Office Suite and Customer Relationship Management (CRM) software

• Knowledge of the wholesale distribution industry would be a plus.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .