Marriott Franchised Front Desk Supervisor in Natick, Massachusetts
Job Number 22192148
Job Category Rooms & Guest Services Operations
Location Residence Inn Boston Natick, 1 Superior Drive, Natick, Massachusetts, United States
Located Remotely? N
Position Type Management
Additional Information: This hotel is owned and operated by an independent franchisee, Colwen Management. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.
Residence Inn by Marriott Natick
We are seeking an engaging, friendly and detail oriented Front Desk Supervisor to join our team. This individual will be directly responsible for the front desk and night audit teams, with a focus on guest and associate satisfaction. Ideal candidates will be driven and focused on driving guest satisfaction and leading and developing our associates.
Assist in the interviewing and strong performance supervision of front office associates.
Ongoing review of staff to ensure adherence to established policies and procedures
Process check-in and check-out, verify billing, create reservations, and process special requests
Knowledge of hotel property, local attractions to assist guests.
Establish and maintain open collaborative relationships with direct reports, and management throughout the hotel
Compliance with Federal & State Labor laws
Ensure that all complaints regarding service and/or accommodations are investigated and resolves
Monitor budgets and payroll records and review financial transactions to ensure appropriateness
Ongoing analysis of processes for continuous improvement/efficiency
Coach and support front office team to effectively manage occupancy, guest service, and controllable expenses
Identify service issues and trends. Facilitate creative solutions to overcome obstacles and insure continuous guest satisfaction results
Balance cost controls with exceptional guest service and associate satisfaction
Maintain STRICT key controls and safety and security standards.
Other duties as assigned
Colwen Hotels offers a comprehensive rewards and compensation package for eligible associates that includes:
Opportunities for advancement and career growth
Warm and supportive work environment
Medical, Dental and Vision Insurance
Company-funded Health Reimbursement Account
Flex Spending Account
Voluntary Life Insurance
Short Term and Long Term Disability
401(k) retirement plan with Employer Match after one year of employment
Paid Time off Programs
Jury Duty Leave and Bereavement Leave
Two year college degree or equivalent hospitality experience
Previous brand specific experience preferred
Strong Leader of people
Superior interpersonal and customer service skills
Reliable with the ability to multi-task and work under pressure
Excellent verbal and written communication skills
Intermediate to advanced computer skills
Familiar with common computer software programs
Must be willing to work varied hours including nights, weekends and holidays
This company is an equal opportunity employer.
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