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Home Depot Maintenance Service Technician in Natick, Massachusetts

Must reside within a 20-mile radius of Natick, MA

Schedule: Monday - Thursday, 7:00AM-5:30PM

The Maintenance Service Technician provides commercial and industrial equipment repairs and preventive maintenance services in Home Depot stores, big box retailers and other facilities. Examples of equipment that they service may include, but is not limited to, paint shaker devices, blind cutting machines, mobility carts, power stocker lifts, dock plates, pipe threader, ladders, wood saws, tile saws, wire and carpet carousels, compactors, bailers, densifier maintenance, pre-crusher and general light construction repairs such as carpentry, painting, electrical, plumbing, shopping and lumber carts, pipe threaders, carpet cutters and power stock loaders.

This Technician generally conducts business in various locations within a reasonable radius of their home and drives a company-provided vehicle. In some markets, the role also includes but is not limited to general facilities' maintenance and the removal of refrigerant for recycling.

The Maintenance Service Technician is also referred to as a Maintenance Service Professional (MSP).

Key Responsibilities:

  • 30% - Administrative & Communication - Utilize company technology platform to document all work performed on equipment, including labor and parts. Accurately maintain, report and store parts inventory. Files expense reports. Complete and organize tech stock replenishment into company vehicle. Proactively communicate with business partners and leaders regarding customer needs, parts and servicing of equipment to provide excellent customer service. Effectively communicate with customers regarding service requested and provided. Complete all required training.

  • 10% - Compliance and Safety - Perform all work and assignments in accordance with proper safety practices. Adhere to all THD and Safety rules and regulations. Use sound judgment to address and eliminate safety related issues. Comply with company safety, driving and vehicle standards. Complete pre and post vehicle inspections.

  • 60% - Preventive Maintenance & Light Repairs - Complete light industrial equipment repairs and preventive maintenance on equipment found in big box retailers. Respond to on-site preventative maintenance service calls. Conduct day to day maintenance and repairs independently while adhering to required safety standards. Conduct preventive maintenance, light repairs, light electrical and general carpentry. Perform general preventive maintenance tasks including but limited to inspections / greasing / operation checks / etc. and replacement of minor parts such as wheels / ladder / safety locks / etc. Troubleshoot and problem solve minor equipment issues. Travel between store location as needed. Some travel may require an overnight stay. Perform other responsibilities and duties as required.

Direct Manager/Direct Reports:

  • This position reports to the Region Equipment Services Mgr

  • This position has no direct reports

Travel Requirements:

  • Typically requires overnight travel 5% to 20% of the time.

Physical Requirements:

  • Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.

Working Conditions:

  • Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness.

  • Employee occasionally climb equipment and work at heights up to 20 feet.

  • Ability to lift or handle materials or equipment up to 80lbs.

  • Working conditions are indoors and outdoors including exposure to extreme temperatures, working around fumes, oils and chemicals. Exposure to loud noises, tools and equipment. Periods of prolonged standing or walking.

  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Minimum Qualifications:

  • Must be 18 years of age or older.

  • Must be legally permitted to work in the United States.

  • Basic Mechanical aptitude/ability.

  • Excellent written and verbal communication skills.

  • Excellent customer service skills.

  • Medium proficiency required in the use of electronic technology - Tablets / Smart Phone / Laptop.

  • Must have Valid driver's license for the state in which you live and work. Good driving record - ability to pass the MVR review.

Preferred Qualifications:

  • Working knowledge of Microsoft Office Suite

  • Excellent written and verbal communication skills

  • 2 years relevant work experience such as but limited to general building maintenance.

  • Basic electrical experience.

  • Ability to read and understand schematics and parts list.

  • EPA 608 Certified is a plus.

Minimum Education:

  • The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Minimum Years of Work Experience:

  • 1

Preferred Years of Work Experience:

  • 2


  • Action Oriented

  • Decision Quality

  • Manages Ambiguity

  • Nimble Learning

  • Collaborates

  • Builds Networks

  • Communicates Effectively

  • Customer Focus

  • Resourcefulness


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.