Massachusetts Veterans Jobs

\$1,500 SIGN ON BONUS FOR EXTERNAL APPLICANTS Primary Responsibilities: *Obtain accurate and updated patient information, such as name, address, insurance information *Perform insurance verification on the date of service *Obtain patient signatures for required documents *Upload a valid Government issued state ID of patient and patient insurance cards *File and maintain medical records *Consistently correct registration work queue errors *Confirms and schedule appointments *Answer telephone calls promptly and courteously *Perform referral documentation promptly *Working daily in the claims edit work queue to correct registration errors for submission to insurance companies *Adhere to the standards identified via Sparq regarding Optum Employee Policies *Work cohesively with fellow employees to achieve specific team goals *Keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all *HIPAA and OSHA requirements *Comfortable working in high pace environment *Provide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations *Notify clinical staff of schedule changes as they occur *Comply with administrative policies to ensure quality of care *Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and / or scanning documents and assigning to the appropriate electronic chart *Participate in orientation (scheduling segment) of new field employees and distribute updates and changes as needed *Perform other related duties and assignments as required *Complete new clinical competencies rolled out by the Educational Committee *Collect co-payments, co-insurance and deductibles and issues receipts *Manage cashier box and daily deposits according to company policies *Process walk-in patients and visitors *Assist coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork *Demonstrate respect for patients and ReadyMed staff by presenting a friendly, courteous manner at all times and maintaining patient confidentiality *Performs other duties as assigned Required Qualifications: *High School Diploma/GED (or higher) *1+ years of customer service or healthcare related experience *Access to reliable transportation and the ability to travel 10% of the time to cover other practices as needed Preferred Qualifications: *1+ years of experience working in a medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records *Intermediate level of computer proficiency including the use of MS Word, Excel, Outlook, and multiple web applications *Knowledge of Epic EMR software *Bilingual in Spanish and English Soft Skills: *Ability to work independently and maintain good judgment and accountability *Demonstrated ability to work well with health care providers *Strong organizational and time management skills *Ability to multi-task and prioritize tasks to meet all deadlines *Ability to work well under pressure in a fast-paced environment *Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others