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Beth Israel Deaconess Medical Center Practice Assistant (16hrs) in Needham, Massachusetts

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Practice Assistant (16hrs)

Department Description:Beth Israel Deaconess Hospital–Needham (BID–Needham) is a licensed 58–bed acute care hospital offering the same care as our direct affiliate Beth Israel Deaconess Medical Center (BIDMC) in your community.

This close affiliation with BIDMC, since 2000, has facilitated the clinical integration of staff and resources in emergency medicine, hospital medicine (hospitalists), cardiology, radiology, orthopaedics, general surgery, pathology and oncology. Physicians in Needham maintain very close relationships with the staff at BIDMC; so in cases where patients need to be transferred from Needham to Boston for more advanced care, there are systems in place to make that transition happen quickly.

Job Location:Needham, MA

Req ID:39288BR

Job Summary:The Practice Assistant encompasses both administrative support and medical assistant support to Occupational Health Services. This position is responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations including some or all of the following responsibilities: Check in, scheduling, cashiering and billing. Health assisting, exam room management, as well as other clinical assisting duties assigned. Perform drug screens and breath alcohol testing. Phone and chart management. Assist with data entry into various databases, registries, billing statistics, and incident logs. Requires problem-solving skills, a positive approach to teamwork, strong communication skills, the ability to handle multiple priorities, attention to detail, and a focus on customer service. Assists in maintaining an organized, clean and professional physical environment in the clinic. Acts as a liaison between patients, referring physicians, other hospital services, external customers and the physicians. Assists with the patient preparation for patient's office visit and ensures the highest quality care for patients seen in Occupational Health by supporting all the OHS staff (MD/NP/RN/office coordinator) in meeting the operational needs of the department. Performs other responsibilities as required to meet operational needs.

Essential Responsibilities:

  • Acts as a liaison between patients, referring physicians, other hospital services, external customers and the physicians.

  • Patient scheduling, check in, patient follow-up, phone call management, billing, medical records, and other administrative activities such as supply management and correspondence.

  • Ensures the effectiveness of the clinic operations and maintains a professional appearance and environment.

  • Ensures that patient's needs are met. Responds to patient inquiries and resolves issues by working with providers and staff in a professional manner. Ensures patient satisfaction is a priority.

  • Reports on-going problems to the director.

Required Qualifications:

  • High School diploma or GED required.

  • 0-1 years related work experience required.

  • Strong organizational skills and ability to balance multi-tasks.

  • Ability to maintain high level of professionalism and strict confidentiality.

  • Understanding of medical terminology and ability to handle, in a professional manner, a heavy and diverse work load in an active healthcare environment.

  • Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Preferred Qualifications:

  • 1 year of Medical Assisting as well as one year of medical clerical support.

  • Medical assisting certification.

  • Drug Testing And Breath Alcohol Testing Certification.


  • Decision Making:Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.

  • Problem Solving:Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.

  • Independence of Action:Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.

  • Written Communications:Ability to communicate clearly and effectively in written English with internal and external customers.

  • Oral Communications:Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.

  • Knowledge:Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.

  • Team Work:Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.

  • Customer Service:Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Age based Competencies:

Employees in this job must be competent to provide patient care to the following age groups: Youth: 6 months to 16 years, Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -.

Physical Nature of the Job:

Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus