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Staples Print Solutions Production Lead in Needham, Massachusetts

Description

Staples is focused on our customer and our community, while empowering you to learn, grow and deliver. As a Print Solutions Production Lead , you will be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture. You will be the expert of all Print and Marketing production processes and “go to” person in the department for all machine operations and capabilities. You will work very closely with print and marketing associates in producing customer orders, relentlessly focusing on quality, and ensuring orders are completed exactly to customer specifications.

Get great perks.

  • Bonus plan, flexible full-time hours and generous paid time off; hiring immediately

  • Compensation based on qualifications and experience. Staples reserves the right to pay more or less.

  • Full medical benefits package, 401(k) with company match, and many more benefits

  • Associate store discount and more perks (discounts on mobile plans and other retailers, etc.)

Schedule an interview immediately.

  • After applying, engage in a brief conversation via text or e-mail (typically same day) to schedule an interview. We’ll let you know if you’re not eligible. In-person interviews are at the store location

Play a leadership role in helping store, your people, and your customer win.

  • Drive customer satisfaction by assessing customers’ needs, providing superior customer service, and focusing on quality in the production process

  • Prioritize and manage the production flow of all customer orders submitted in-store, online, and via email for the Print and Marketing Center

  • Stay current on new P&M technologies, products and services with an ability to thrive on change as products/process and systems evolve

  • Support your team in achieving sales and service goals and drive profitability by presenting solutions and developing relationships with customers

  • Respond and resolve customer requests and concerns

  • Train and coach Print Associates to assist in production as needed

  • Be flexible on responsibilities to perform other duties as assigned

Qualifications

Essential skills and experience:

  • Able to work a flexible schedule (including nights and weekends)

  • Ability to multi-task, prioritize and rank production steps for many jobs

  • Attention to detail and keen eye for noticing quality issues throughout the production process

  • Must be able to engage and speak to customers and understand their needs

  • Ability to lift and move supplies in the 10-50 pound range, stand and walk continuously

  • Basic computer skills to open, save and send electronic files, email, and use Microsoft Word (or similar programs) and understand desktop publishing software including Adobe and Publisher

  • Staples does not sponsor applicants for work visas for this position

Preferred skills and experience:

  • Prior experience in a fast-paced customer service, retail and/or copy & print production environment

Click to learn more about the employee benefits, programs and perks offered at Staples. (https://recruit.smashfly.com/SmashFlyMedia/Docs/17604/17604_20380_PR23016_BOS_CWW_RTL_FLD_CROS_HR_Benefits_Promo_Flyer_r1%20(2).pdf)

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

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