Job Information
Ahead LLC Customer Service Admin Support & UPC Clerk in New Bedford, Massachusetts
JOB SUMMARY:
Routine day to day activities include building and maintain customer databases/Excel documents for the purpose of printing UPC barcodes, and various box, carton, and product labels. Routine communication through email with customers and sales reps to assess related problems and acquire needed information.
This position will also assist as necessary with various customer account and order reports, searches, and data/order entry/modification tasks.
SCHEDULE:
8:30 am – 5:00 pm Monday – Friday with Overtime (Saturday 7am – noon) as required/offered.
SUPERVISORY RESPONSIBILITIES:
None
DUTIES/RESPONSIBILITIES :
Data entry, copy/paste, export/import, & map data from various sources into Excel documents.
Accurately building & maintaining account records & databases.
Printing UPC stickers/tickets/labels using multiple printers & printers with multiple trays.
MARGINAL JOB FUNCTIONS:
Assisting with various computer searches, audits, order tracking, building & maintain reports.
REQUIRED SKILLS/ABILITIES:
Be organized, & possess a process oriented mindset.
Ability to read documents, order forms, and emails thoroughly.
Possess good working knowledge of Microsoft Excel.
Above average general computer and peripheral skills & knowledge of Office applications.
Adaptability to learn computer software.
Copy/paste, import/export & map data between various Excel documents & computer logs.
Edit PDF documents using Adobe Acrobat Pro.
Work with multiple printers & multi-tray printers.
Attention to detail & accurate data entry.
Craft professional & friendly email communications to customers and sales representatives.
EDUCATION AND EXPERIENCE:
Strong work experience or classwork with Microsoft Excel.
Prior experience using BarTender UPC Barcode label making software is valued.
Customer service experience is valued.
PHYSICAL DEMANDS:
Ability to sit or stand at desk cubicle workstation, using a mouse & keyboard, typing, lifting a ream of paper & loading it into printer trays.
WORK ENVIRONMENT:
Exposure to moderate noise level within a friendly shared open office space.
VISION REQUIREMENT:
Close Vision
PERSONAL PROTECTIVE EQUIPMENT:
Closed toe footwear required when entering the Production Floor (as needed).
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