Massachusetts Veterans Jobs

Description We are offering a long-term contract employment opportunity for a Customer Service Representative in New Bedford, Massachusetts. The role involves working in a dynamic environment, handling customer inquiries and ensuring smooth coordination with various departments. This role is critical to maintaining high standards of customer service and efficiency in our operations.

Responsibilities:

• Respond promptly and professionally to customer inquiries, primarily via email but also over the phone.

• Accurately process sales orders in a timely manner.

• Serve as a liaison, working collaboratively with various departments to provide optimal service to customers and partners.

• Provide customers with pricing and delivery information.

• Maintain an organized and efficient system for managing customer credit applications.

• Keep accurate records of customer interactions and transactions.

• Use your knowledge of ERP systems, specifically SAP, to manage and analyze customer data.

• Utilize Microsoft Office tools, particularly Excel, for data management and reporting.

• Prioritize tasks effectively to meet deadlines and achieve customer service objectives.

• Use CRM systems to manage customer relationships and track customer interactions. Requirements • Proficiency in answering inbound and outbound calls

• Proven experience in customer service roles

• Demonstrated ability to perform data entry tasks accurately and efficiently

• Proficiency in email correspondence and scheduling appointments

• Proficiency in Microsoft Excel and Microsoft Word

• Experience in order entry is required

• Familiarity with SAP and CRM systems

• Excellent communication and interpersonal skills

• Strong problem-solving abilities

• Ability to multitask and manage time effectively

• High attention to detail

• Ability to work in a team-oriented environment

• Flexibility to work in shifts if required

• High school diploma or equivalent educational qualification required. Higher qualification in a related field would be an advantage.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .