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Robert Half Help Desk Analyst I in New Bedford, Massachusetts

Description Robert Half is hiring a Help Desk Analyst to support local and field users at a rapidly expanding company in the Rubber Manufacturing industry. You will thrive at solving problems in a dynamic and rapidly-changing work environment as a Help Desk Analyst. Because this Help Desk Analyst role is very visible within the company, you will have a number of opportunities to make a positive impact on the department and the broader organization. This Help Desk Analyst role is located in the New Bedford, Massachusetts area and is a long-term contract / temporary opportunity.

What you get to do every single day

  • Identify recurring technical issues and propose solutions to address the root of the problems

  • Independently investigate and implement solutions to technical issues

  • Contribute IT support for productivity software, operating systems, and a variety of other applications used internally

  • Help and follow up on technical help tickets submitted via phone, email, and walk-ups Requirements - Experience with IT support ticketing systems

  • Working knowledge of user administration and bug fixing in a client server environment

  • Familiarity with basic networking concepts

  • Microsoft Office 365 experience preferred

  • Basic Troubleshooting experience desired

  • Password Reset experience preferred

  • Active Directory experience highly desired

  • Proficiency in Microsoft Office 365

  • Experience installing and configuring operating systems, networked and local printers, and business applications

  • Critical thinking, problem solving, ability to work independently

  • 1+ years of prior experience

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2021 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .

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