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Beth Israel Lahey Health Office Coordinator in Newburyport, Massachusetts

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Type:


Scheduled Hours:


Work Shift:

Day (United States of America)

Office Coordinator Gastroenterology

Job Description:


Provides excellent customer service performing clerical tasks related to assisting providers and patients within the medical office.

Greets patients in a professional courteous manner at all times.

Updates patient information including demographics, insurance updates and making necessary changes.

Performs all front-office duties including, but not limited to: Check-in and check-out of patients, answering telephones, scheduling appointments, and collecting co-payments at time of check-in.

Accurately records all patients seen at the time of service, cancelling or no-showing appointments within the schedule each day to insure accuracy in patient/provider schedule.

Enters daily cash received and running daily end of day sheet to go to business office for cash deposits insuring accuracy of cash for the day.

Confirms upcoming appointments with correct date, time and location of appointment. Notifies patient of payment obligation.

Routes incoming mail to appropriate departments and personnel daily.

Minimum Education

High school diploma or equivalent

Minimum Work Experience

A minimum of one year similar experience in a medical administrative role preferred

Required Skills


Must possess verbal and written skills to communicate effectively and courteously with a diverse group of professional and non-professional members of the health care team, patients and family/significant others.

Required Skills

Must be capable of following established policies and procedures within the medical office. Must have a working knowledge of third party payer guidelines. Excellent communication skills.

FLSA Status:


As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more ( about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled