Job Information
ODYSSEYS UNLIMITED, INC. Air Operations Coordinator in Newton, Massachusetts
Job Description: Title: Air Operations Coordinator Reporting to: Manager, Air Operations Overview: The Air Operations Coordinator position requires a candidate who is an experienced travel professionalwith current industry experience and a high level of customer service experience. The primary responsibility of this position will be managing and operating the air component for a number of tour programs. The ideal candidate will be able to work independently and possess strong organizational skills. Responsibilities: * Actively manage the planning and execution of flight itineraries and the e-ticketing procedures for assigned tour programs, providing quality airline routings while maintaining financial goals of the company. * Process all departure and guest tasks for assigned tours daily in Guest Management System (GMS). * Manage space updates and cancellations as needed to airline group departments. * Negotiate airport hotel and/or airport transit lounge contracts as needed. * Provide customer service support to Guest Services, WorldWide and Special Interest Groups. * Provide support to Product Development for tour development and costing. * Monitor flights and provide assistance for airline service disruptions; including assigned after hours support if required. * Assume responsibilities for other projects as needed. Qualifications: * Must have minimum experience of 2 years with an airlines GDS system with proven skills. * SABRE GDS experience preferred. * Knowledge of fare filings within the GDS, all aspects of airline ticketing, exchanges, private, bulk & IT fares. * ARC processing and TRAMS experience preferred. * Excellent planning and organizational skills to effectively manage travel details and timelines. * Ability to multitask and work independently in a fast-paced, goal-oriented environment. * Strong communication and interpersonal skills, both internally and externally. * Detail oriented with a strong quality ethic and passion for delivering excellent customer service, with proven experience. * Excellent Microsoft Office skills including Word, Excel and Outlook.