Massachusetts Veterans Jobs

Infrastructure Engineering Advisor (Operations)

Position Overview

We are seeking a skilled Operations Engineer to oversee and optimize our technical Azure Cloud infrastructure and operational processes. In this role, you’ll be reporting to the DevOps Manager and be part of the DevOps team. You'll be responsible for maintaining system reliability, implementing monitoring solutions, and driving operational excellence. The ideal candidate will combine strong technical expertise with a data-driven approach to problem-solving, focusing on system performance, availability, and efficiency. You'll work closely with DevOps, QA, and development teams to ensure smooth operations while implementing automation and best practices to improve system reliability and reduce manual intervention.

The Operations Engineer will play a crucial role in:

• Implementing and maintaining monitoring and alerting mechanisms

• Driving incident response and resolution

• Developing and tracking operational metrics

Key Responsibilities

• Monitor system performance, availability, and reliability using tools like Dynatrace, Grafana, Azure Dashboards, App Insights, and Azure Monitoring

• Proactively identify, report, and troubleshoot operational issues

• Conduct root cause analysis and implement preventive corrective actions

• Automate routine tasks, deployments, and operational workflows

• Continuously optimize system performance, resource utilization, and processes

• Document system configurations and operational procedures

• Generate regular performance and operational metrics reports

• Collaborate with DevOps, Software Engineering, and support teams to enhance system reliability

• Communicate effectively during incidents and project updates

• Define, implement, and monitor key performance indicators (KPIs) and service level indicators (SLIs)

• Develop and implement measurement strategies for continuous improvement

• Participate in Agile Scrum ceremonies

Required Qualifications

• Proven experience in Operations, Systems, or DevOps roles

• Proficiency with Azure cloud and cloud infrastructure

• Linux and Windows administration skills with scripting abilities

• Strong understanding of network infrastructure and security principles

• Expertise in metrics collection, analysis, and visualization

• Knowledge of release management and deployment processes

• Experience with container orchestration systems (Kubernetes and Helm)

• Excellent communication skills, able to explain complex technical concepts to diverse audiences

Preferred Qualifications

• Experience with Prisma Cloud security

• Knowledge of High Availability/Disaster Recovery (HA/DR) and Resiliency principles

• Familiarity with CI/CD tools (GitLab, Azure DevOps, GitHub)

• Understanding of microservices architecture and cloud best practices

• Proficiency with containerization technologies (Kubernetes, Azure containers, Docker)

• Experience with Infrastructure as Code using Terraform

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.