Massachusetts Veterans Jobs

Service Administrator

Job Description

We are seeking a skilled and detail-oriented Service Administrator to join our team. The ideal candidate will be responsible for entering and maintaining data to build and manage the back end of our service platform. This role plays a crucial part in ensuring the smooth operation of our services by aggregating service calls and managing various aspects of the platform's back end.

Key Responsibilities:

• Enter, update, and maintain accurate data to build and enhance the back end of our service platform.

• Aggregate and analyze service call data to identify trends, improve service delivery, and enhance customer satisfaction.

• Manage the back end of the service platform, ensuring its efficiency, reliability, and adherence to quality standards.

• Collaborate with other departments to integrate relevant data and functionalities into the service platform.

• Work with Operations Depart on deployment and programming of new locations.

• Troubleshoot and resolve any issues related to the platform's back end.

• Provide technical support and guidance to team members and other departments as needed.

Skills:

• Process and detail oriented with strong focus on customer service.

• Strong MS Office Suite experience, primarily Word and Excel

• Team player and work autonomously.

• Professional, positive, and calm manner

Qualifications:

• Excellent problem-solving abilities and attention to detail

• Proficiency in Microsoft office suite

• Proven experience in data management, back-end administration, or a similar role.

• Background in Computer Science, Information Technology, or related field.

• Strong technical skills, including proficiency in database management and relevant software.

• Ability to work independently and as part of a team.

• Strong communication and interpersonal skills.

Pay Details: $50,000.00 to $55,000.00 per year

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.