Job Information
MountainOne Bank Customer Care Representative in North Adams, Massachusetts
MountainOne currently has a full-time Customer Care Representative opening in our North Adams based call center. Seeking a friendly and proactive customer service professional to support our customers with a variety of questions and concerns. The right candidate will be able to provide superior customer service within a dedicated call center environment. Must be able to speak articulately and concisely using a friendly, professional and courteous tone while providing efficient resolution to customer complaints or inquiries. Strong commitment to achieving customer service excellence through the delivery of value solutions and problem resolution. -Provide superior customer service in the handling of customer inquiries or complaints through both phone and email interactions. -Demonstrates discretion in the ability to manage conflict and resolve problems in a professional manner. -Strong knowledge of all products and services offered by MountainOne Bank, to include but not limited to deposits, loans, the issue and servicing of ATM and Debit Cards, Online Banking, Bill Pay, Mobile Banking, Remote Deposit Capture, and ACH. -Actively refers loan origination, insurance and brokerage services to appropriate departments and affiliates. -Commitment to ongoing training and education. -Knowledge of all bank policies and procedures relevant to this position. -Strong commitment to MountainOne?s core values and established service standards. -Performs related customer service and clerical duties as assigned by the AVP, Electronic Banking, Dep Ops and Customer Care Officer. -Maintains compliance with all related bank policies, confidentiality, Bank Secrecy Act, standardized procedures and regulations. -Back-up for daily review of pending deposits in both RDC and mobile. -Analyzing and documenting Call Center volume. -Other duties as assigned. Qualifications: -High School Diploma required. -Experience in Retail Banking or Call Center preferred. -Excellent and proven interpersonal, verbal and written communication skills. -Flexibility to be available during scheduled hours or cover other shifts as needed. -Ability to handle conflict and resolve problems in a professional manner. -Ability to deal with and show discretion in confidential matters. -10% availability to travel outside of 25-mile radius. -Ability to sit, bend, perform computer input and/or answer the phone for extended hours.