Massachusetts Veterans Jobs

Description This Customer Service Representative position via Robert Half is perfect for someone who likes the idea of working in a dynamic, rapidly changing call center. If you are articulate and highly-skilled, you might be the Customer Service Representative we are looking for to build solid customer relationships. This could be the long-term contract / temporary to hire Customer Service Representative position you're looking for, if you can work in North Andover, Massachusetts!

Your responsibilities in this role

• Manage and place incoming telephone calls

• Receive and send written business correspondence

• Through your success in the role, you will support business development and client referral goals by actively cross-selling and referring customers

• Give exceptional customer service in a timely fashion Requirements - Enthusiastic attitude and an engaging businesslike approach

• Strong customer service and office administrative skills

• Strong problem solving and analytical skills

• 2+ years' experience with performing in a goal-driven & customer-focused environment preferred

• Strong proficiency in Excel and other Microsoft Program skills

• Comprehensive knowledge of customer service

• Strong communication and interpersonal skills

• Demonstrated ability to interact effectively with internal and external partners and clients/customers

  • Solid understanding of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

• Demonstrated experience performing extensive research to resolve complex customer inquiries

• Ability to use multiple computer systems, applications, and utilize search tools to find information

If you derive professional and personal satisfaction from the expert application of customer service on a case-by-case basis, we want to hear from you. Apply today!

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2023 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .