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Hersha Hospitality Management LP Catering Sales Manager in North Falmouth, Massachusetts

Opportunity: Catering Sales Manager

Responsible for soliciting, contracting, detailing and servicing Weddings and Social Catering opportunities as Directed by the DOC with support from the DOSM. Manage catering account expectations and experiences to exceed guest satisfaction for every event every time. Achieve personal and team financial goals through upselling, pricing based on season and/or demand, and building relationships for repeat business when applicable.. Showcase and promote all outlets and hotel features to all previous, current and potential clients.

Potential Career Path

Sales Manager – Director of Sales – Regional Director of Sales

Essential Job Functions

  • Continue to solidify Sea Crest Beach Hotel’s reputation as a premier and sought after wedding location through well executed events, positive word of mouth, and prospecting.

Use professional selling techniques to build rapport, negotiate and close business within the financial guidelines provided. Ensure that all terms and conditions satisfy the client's expectation.

  • Maximize opportunities for Wedding Revenue by strategically selling events into alternative dates/ patterns.

  • Utilize Delphi to record and track all activities and communications with clients to secure proper and professional follow up, next steps etc. Utilize Catering turnover sheets and checklists to complete the sales, service and follow up phases successfully. Be present on property to meet and greet clients, oversee event details, support department team members as needed/required to ensure a smoothly executed event.

  • Conduct walking site inspections throughout the property as scheduled or requested by the client.

  • Assure clients’ needs and requests are being met through utilization of hotel communication tools such as Group Resume and BEO. Attend these meetings as Directed by DOS or DOC.

  • Plan and conduct pre- and post-event meetings with clients and respective departments to ensure all expectations are shared and executed efficiently.

  • Complete Resumes and BEO’s accurately to provide essential detailed information regarding food and beverage events, outlet and activities departments needs, rooming list requests, housekeeping requirements, billing details and deposits. Obtain all revenue prior to events.

  • Follow sustainability guidelines and practices related to HHM’s EarthView program.

  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.

  • Perform other duties as requested by management.

Position Requirements

  • Associate or bachelor’s degree in Hospitality or related industry preferred.

  • Proven track record in catering and banquet sales required.

Work Environment and Context

  • Work schedule varies and may include working on holidays and weekends.

  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

ID: 2023-45282

UltiPro Location Description: 350 Quaker Rd North Falmouth Massachusetts 02556 US

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