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Teradyne Product Support Engineer in North Reading, Massachusetts

We are the global test and automation specialists, powering next-generation technologies through sophisticated solutions. Behind every electronic device you use, Teradyne's test technology ensures your device works right the first time, every time! Our portfolio of automation solutions help manufacturers to develop and deliver products quickly, efficiently and cost-effectively. Together, Teradyne (https://www.teradyne.com/) companies deliver manufacturing automation across industries and applications around the world!

The Teradyne Product Support Engineering team is looking for an energetic, technically driven, and experienced Engineer to provide world class support to the current and future generations of Teradyne Semiconductor Test Products.

This role is enabled by an in-depth knowledge of Teradyne’s product offerings coupled with a desire to provide timely solutions across an evolving customer landscape. The Product Support Engineer role is a dynamic global support opportunity that spans an array of engineering disciplines.

This individual will report directly to the Semiconductor Test Product Support Engineering Manager.

Responsibilities

  • Represent PSG as a core team member on both existing and new products

  • Work with the field team and engineering (SW and HW) on field issues and escalations in both the field and factory

  • Assist with finding root cause to increase system up time

Work as part of the new product integration team by:

  • Participating in new product team meetings

  • Working with design engineering to design in serviceability (DFS)

  • Lead installation and serviceability discussions as part of design reviews

  • Support system install requirements and work with install coordinator on required tools, resources, etc.

  • Develop a Field Replaceable Unit (FRU) strategy

  • Organize, schedule and project manage field upgrades

  • Manage training to Teradyne field service engineers

  • Develop support documentation

  • Monitor system and new product reliability

  • Generate reliability reports based on field issues

  • Travel expectations are less than 20% of work requirements

Basic Qualifications & Skills

  • Excellent verbal and written communication skills

  • Ability to work with limited supervision and with cross-functional teams

  • Must be team oriented and “hands-on”

  • Critical thinking and the ability to troubleshoot complex issues

  • Ability to create detailed documentation

  • Product Support experience desired

  • Automation experience desired

  • Hard Disk, System Level Test, or Semiconductor testing experience desired

  • Technical Project Management experience desired

Education

  • Bachelor's of Science in Engineering (MFG/ME/EE), Electromechanical preferred, with 8-15 years of experience.

#LI-DG

Current openings may involve access to export controlled technology and may be subject to export licensing requirements prior to employment. ATTENTION APPLICANTS WITH DISABILITIES: If you’re unable to access our on-line application due to a disability you may visit one of our locations or our Corporate Office at 600 Riverpark Drive, North Reading, MA and request a paper application form. In addition, you may also contact the HR Service Center at 978-370-3041 or contact them at HR.Service.Center@teradyne.com for additional assistance. LitePoint, a Teradyne Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.

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