Massachusetts Veterans Jobs

Description

Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Amazon Robotics. We are a smart team of doers that work passionately to apply cutting edge advances in robotics and software to solve real-world situations that will transform our customers’ experiences in ways we can’t even imagine yet. We invent new improvements every day. We are Amazon Robotics and we will give you the tools you need to invent with us in ways that are rewarding, fulfilling and fun.

The Deployment Readiness (DR) team is responsible for creating and documenting the processes, best practices and strategies used to deploy new automation technologies in to Amazon’s fulfillment network. The team oversees the execution of Alpha and Beta deployments of new technologies, documenting and optimizing the deployment processes used, and preparing to deploy at scale in the future.

The Technical Writer will create, test and maintain the structured content templates and deployment materials leveraging Amazon and industry standards for effective information sharing. They will also be savvy in systems architecture and support these tools as a SME resource for deployment end users. The technical writer will also be required to work effectively with customers and internal partners to understand their needs and to identify opportunities/gaps with content plans or existing documentation. The candidate must be able to proactively engage with key stakeholders to ensure that all written content is meeting the needs of a fast paced and constantly evolving business.

The ideal candidate demonstrates technical writing experience and process development in combination with the necessary skills to effectively support a high growth business. They should also have a demonstrated ability to think strategically about the mission, product, and technical needs with the ability to build and convey scalable propositions in a written context. They will pursue opportunities to innovate the way we deliver content to project teams, striving to improve safety, quality and efficiency of our deployments.

Key job responsibilities

*Create and maintain work instructions for all product lines installed in the field, including conducting periodic audits or reviews to ensure that our content is of the highest quality to best serve our customers.

• Create and maintain platforms to house training, reference and troubleshooting content for all product lines or deployment specialized activities to support the aggregation of content used project teams.

• Support the deployment engineering change management process by partnering with deployment SMEs to perform content revision and change documentation creation and communication, including technical service bulletins and public service announcements.

• Contribute to the development of deployment content management & project management strategy and tool suite by gathering and organizing customer input, designing content templates/structures and documentation best practices, contributing to and testing new software tools or features and developing user training content as required.

• Evaluate and optimize the effectiveness of deployment technical content using engagement metrics and data, collaborating with data teams to measure, present and validate.

• Proactively identify needed process improvements, documentation design improvements, and road blocks to content development and design solutions to address them. Able to act in an advisory capacity to teams creating draft source documentation

• Collaborate with global deployment teams to ensure that content and approach, including version control strategy, is consistent whenever practical, and deviates intentionally when required to suit region-specific needs.

• Traveling requirement for this role is up to 50%.

A day in the life

Amazon offers a full range of benefits that for you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

1. Medical, Dental, and Vision Coverage

2. Maternity and Parental Leave Options

3. Paid Time Off (PTO)

4. 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Basic Qualifications

• Bachelor’s degree in Engineering, Business, English, Communications or another technical communication-related field.

• 3+ years of experience designing and producing content for a technical audience, such as Tech Deployment Engineers, Field Service Technicians, or Technical Trainers.

• Understanding of manufacturing, assembly or technical process documentation.

• Experience using content publishing tools to write, format, manage, and publish technical content on the web.

• Knowledge of how to write in wiki / HTML.

• Ability to use metrics to improve outcomes and communicate impact to stakeholders.

Preferred Qualifications

• Aptitude for creating, maintaining, and adhering to style guides and standard processes.

• Familiarity with SolidWorks or similar CAD software in the context of manipulating parts or assemblies to create visual installation aids.

• Familiarity with generative AI/large language model tools which can be used to enhance technical documentation.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.