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Amazon TPM, Retrofit Engineering & Program Management in North Reading, Massachusetts


Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Amazon Robotics. We are a smart team of doers that work passionately to apply cutting edge advances in robotics and software to solve real-world challenges that will transform our customers’ experiences in ways we can’t even image yet. We invent new improvements every day. We are Amazon Robotics and we will give you the tools and support need to invent with us in ways that are rewarding, fulfilling and fun.

Amazon Robotics is seeking a results driven Technical Program Manager, who will be part of the Global Safety & Support (GSS) Retrofit team. This role will drive hardware and software retrofit programs for the Amazon robotics fleet deployed across the network. The retrofits will aim to improve the performance, reliability and safety of the deployed robotic and automation systems. Working in close collaboration with various stakeholders across amazon such as hardware and software engineering, configuration management, supply chain, finance, reliability and maintenance engineering, operations, safety and compliance teams. We are looking for an someone who possess a blend of customer-facing and technical skills, and will own retrofit programs/projects from ideation through execution and validation. Successful candidates will possess a blend of strong technical aptitude, trouble-shooting capabilities and customer-facing skills, along with a passion for cutting edge technology.

Key job responsibilities

• Developing processes to implement product upgrades on fielded Amazon Robotics products

• Strategize, implement, and maintain program initiatives that adhere to organizational objectives

• Oversee multiple projects, and ensure all program goals are achieved

• Own problems through resolution, engaging the correct technical subject matter experts

• Identifying opportunities for continuous improvement, and driving changes to them

• Applying Lean Manufacturing concepts to determine the best course of action for each product upgrade and field retrofit

• Manage budget and funding channels for the program

• Write execution white papers for large scale retrofit projects, that serve as communication to AR and customers

• Analyze and manage program risks through apt actions and communications, working with cross-functional team and stakeholders to identify and resolve blockers and ensure smooth operation of the program

• Clear and concise communication strategies for status updates to leadership

• Manage escalations to leadership to ensure program risks mitigation

A day in the life

A typical day in a life of TPM involves, analyzing projects and risks associated with their planning and execution, engaging critical stakeholders of the business and problem solve any blockers identified. Plan execution of retrofits working with multiple stakeholders, and ensure communication strategies are in place. Participate in daily team stand ups to communicate status of the programs and raise necessary risks to leadership. Engage with team members and identify improvement opportunities in existing processes. TPMs ensure all program goals are achieved through daily monitoring of milestones

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

  1. Medical, Dental, and Vision Coverage

  2. Maternity and Parental Leave Options

  3. Paid Time Off (PTO)

  4. 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

About the team

The AR GSS Retrofit Program Management team is responsible for managing the execution of hardware and software changes to AR technologies. these retrofits address safety concerns, supplier quality issues, field upgrades, and other design changes that add value to an AR product. Retrofit work can be executed at active Amazon Robotics fulfillment centers, Amazon Robotics inventory warehouses. The team consists of helpful and highly motivated people working together cohesively to accomplish the organizational goals

We are open to hiring candidates to work out of one of the following locations:

Austin, TX, USA | North Reading, MA, USA | Westborough, MA, USA

Basic Qualifications

  • 3+ years of technical product or program management experience

  • 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience

  • Experience managing programs across cross functional teams, building processes and coordinating release schedules

  • Bachelor's degree in engineering, computer science or equivalent

  • Exceptional leadership, time management, facilitation, and organizational skills

  • Excellent communication skills and problem-solving ability

Preferred Qualifications

  • 3+ years of working directly with engineering teams experience

  • Masters degree in Engineering

  • Experience in the use of Lean Manufacturing concepts

  • Degree in business administration or related field

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $101,700/year in our lowest geographic market up to $197,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit Applicants should apply via our internal or external career site.